Retail Team Member II Hilton Head

Goodwill Industries of Lower South Carolina (Palmetto Goodwill); Hilton Head Island (SC); On-site; USD 25,000 - 35,000; Full time

Job summary

Palmetto Goodwill is seeking a Retail Team Member II who will provide exceptional customer service, manage donations, and maintain store standards. This role emphasizes teamwork, inclusivity, and a commitment to the organization's values, ensuring a positive experience for all customers and team members.

Qualifications

• Embraces learning and growth, participates in training.
• Demonstrates proficiency in cashier and production roles.

Responsibilities

• Delivers Amazing Customer Experiences to all customers.
• Sorts, prices, and stocks donations for sale.
• Maintains a clean work environment and meets production goals.

Skills

Customer Experience

Collaboration

Inclusivity

Job description

As the face of Palmetto Goodwill's retail locations, team members in the Retail Team Member II position provide Amazing Customer Experiences while receiving donations, processing donations, or maintaining efficient merchandising and sale of donations.

Essential Duties and Responsibilities

* Delivers ACE (Amazing Customer Experience) to all internal and external customers. * Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values. * Embraces an expectation of learning and growth. Enthusiastically participates in training and development. * Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill. Ensures team members feel respected, accepted, and included. * Enthusiastically receives donations from donor utilizing GRATIS (Greet, Receipt, Assist, Thank, Invite back, Sort) * Sorts, prices, and stocks hardline donations for sale according to established expectations. * Sorts, tags, and stocks Softline donations for sale according to established expectations. * Accurately utilizes point-of-sale system to complete sale of merchandise. Requests customers to round-up change for maximum mission impact. * Accurately records donations, production of merchandise and specified tasks. * Meets established production goals corresponding to role in retail location. * Maintains clean work environment. * Demonstrates proficiency of cashier, Softline production, or donor services / hardline production roles through evaluation. * Reports known or suspected security and/or theft problems to a member of store management, appropriate District Manager, and/or Asset Protection department. * Complies with all agency policies, procedures, and safety standards throughout all work areas; maintains same to meet CARF, Department of Labor, and other regulatory standards. * Maintains safety standards in the store and reports any exceptions to store management. * Performs other job-related duties as assigned by a member of store management.