Guest Services Agent, Hilton Head SC *Sign On Bonus*

Spinnaker Resorts; Hilton Head Island (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Guest Services Agent dedicated to providing exceptional customer service to owners and guests. This full-time role involves engaging with guests from check-in to check-out, ensuring their experience is positive and memorable. The ideal candidate will possess a warm and welcoming demeanor, strong communication skills, and a keen attention to detail. With a variety of benefits including health insurance, paid time off, and professional development opportunities, this position offers a rewarding opportunity to be part of a dynamic team in a vibrant environment. Join us in creating unforgettable experiences for our guests!

Benefits

Weekly Pay and Direct Deposit

Health Insurance (Medical/Vision/Dental)

Company-Paid Life Insurance

Paid Time Off (PTO) Program

Paid Vacation and Holiday Pay

401 (K) Retirement Plan with Company Match

Employee Wellness Programs

Fitness Center Reimbursement

Ongoing Professional Development Opportunities

Employee Family & Friends Discounted Stays

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills essential.

Responsibilities

• Deliver outstanding customer service at the Front Desk.
• Ensure safety and security for all guests and owners.
• Accurately check in guests and manage payments.

Skills

Customer Service

Communication Skills

Computer Skills

Attention to Detail

Education

High School Diploma or GED

Tools

Microsoft Office

Microsoft Excel

Job description

JOB DESCRIPTION SUMMARY

The Guest Services Agent will deliver outstanding customer service to our owners and guests. This position is responsible for upholding SDC Property’s standards and practices. They are to provide meaningful and positive interactions with guests from the phone, during check-in, throughout the duration of the stay and finally to the conclusion during the check-out process.

SIGN-ON BONUS: This full-time position is eligible for a $1000.00 sign-on bonus after 90 days of good standing employment.

DUTIES AND RESPONSIBILITIES

• Participate in daily operations of the Front Desk, including but not limited to the front desk check list, answering phone calls, checking guests in and out, and creating positive and helpful interactions with our owners and guests.
• Know the general roles and responsibilities of corporate departments, managers, and directors.
• Support our “guest service approach” by ensuring guests are called from the wait list for early check-in as soon as possible.
• Follow all ADA rules as they pertain to Service Animals.
• Provide detailed work orders through HotSOS along with exceptional follow-up to all guests requiring this service.
• Ensure safety and security for all of our guests and owners.
• Ensure all cash is secure at the front desk.
• Ensure package handling and check requests are done following proper procedures.
• Have knowledge of the RCI and II exchange process, ownership, inventory, and rental types to include 3rd party intermediaries along with booking rules and processes in order to better assist our guests and owners.
• Provide constant communication with the marketing team with regards to tour guests experiencing any issues.
• Have complete understanding of Golf privileges.
• Communicate clearly and precisely with both owners/guests and interdepartmentally.
• Be informative and suggestive with good local area knowledge and general information about our properties.
• Accurately check in guests and provide them with a positive start to their vacation experience.
• Post payments to guest folios, ensuring that the guests have paid for their stay prior to checking in, that all assessment dues are collected, and obtain appropriate authorizations for incidentals.
• Give a professional and warm farewell to our guests.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• High School Diploma or GED.
• Neat clean appearance, warm, welcoming, friendly, and outgoing personality.
• Good computer skills including Microsoft Office, Microsoft Excel, email, and general computer skills.
• Verbal and written communication skills for interaction with owners, guests, vendors, employees, and the general public, using tact and poise.
• Follows directions with accuracy and a positive attitude.
• On time for scheduled shifts and always shows up for work.

BENEFITS

• Weekly Pay and Direct Deposit.
• Health Insurance (Medical/Vision/Dental).
• Company-Paid Life Insurance.
• Paid Time Off (PTO) Program.
• Paid Vacation and Holiday Pay.
• 401 (K) Retirement Plan with a Company Match (based on eligibility).
• Employee Wellness Programs, including Employee Health Fairs and RALLY.
• Fitness Center Reimbursement.
• Ongoing Professional Development Opportunities.
• Employee Family & Friends Discounted Stays.
• Various Employee Discounts (Local Businesses and National Retailers).
• Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party).
• Company-Supplied Uniforms and Equipment (Applicable Positions).
• Flexible Work Schedules.