Owner Services Coordinator, Hilton Head SC

Spinnaker Resorts; Hilton Head Island (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented individual to join their Owner Services Department. In this role, you will coordinate data entry and manage reservations for owners, ensuring accuracy and efficiency. Your responsibilities will include verifying exchange requests, allocating reservations, and maintaining communication with various stakeholders. If you thrive in a fast-paced environment and possess strong computer skills, this position offers a fantastic opportunity to contribute to a dynamic team while enhancing your administrative expertise.

Qualifications

• 1-2 years of experience in an administrative or clerical position.
• Excellent computer skills including Microsoft Office applications.

Responsibilities

• Allocate new owner and priority hold reservations.
• Verify all pending exchange deposit requests and reservations.

Skills

Detail-oriented

Verbal communication

Written communication

Microsoft Office

Data entry

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

JOB DESCRIPTION SUMMARY

You will be working with other departments and outside exchange companies to coordinate data entry for the Owner Services Department.

DUTIES AND RESPONSIBILITIES

1. Allocate New Owner and Priority Hold reservations.
2. Priority Hold weekly report - Take inventory off priority, reallocate to float and book reservations per sales requests.
3. Verify all pending RCI/II fixed exchange deposit requests.
4. Deposit RCI/II Float Owner deposit requests from deposit tool.
5. Verify all II/RCI inbound exchange reservations – 2 weeks out report and Friday 1 week out.
6. Enter all Carolina Club rotation owner reservations.
7. Enter all RF and RFS event owner reservations.
8. Book II/RCI reservations off the waitlist.
9. Auto-allocate fixed owner reservations.
10. Pull two weeks out OBT reservations report and send to Sales & Marketing on Tuesdays.
11. Place maintenance blocks for annuals, projects, etc.
12. Reinstate reservations on the OFF-DOR report/Contact owner if not available.
13. Bank Fixed reservations to HOA & DOR annually, also HOA fixed reservation banked to HOA, and DEV reservation banked to RSSP.
14. Book Sales Model reservations for Waterside, Egret Point/Southwind, Bluewater, Royal Floridian, Royal Floridian South, Palace View Heights, Palace View.
15. Weekly Delinquent loan report (Sent from Sarah Bottos with instructions).
16. Any other administrative duty or task as requested by the department manager.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

1. High School Diploma or GED.
2. Very detail-oriented and capable of consistently error-free work.
3. Neat appearance and warm, outgoing personality.
4. Excellent Computer skills including Microsoft Office (Outlook, Excel, and Word).
5. Verbal and written communication skills for interaction with employees, guests, vendors, and the general public, using tact and poise.
6. Ability to follow oral and written instructions.
7. 1-2 years of experience in an administrative or clerical position, including data entry.

OPTIONAL SKILLS A PLUS

1. SPI Experience.
2. Call center experience.
3. Timeshare experience or previous knowledge of timeshare ownership types and contracts.