Retail Team Member - Customer Service & Store Operations

Family-Farm-and-Hom; Hillsdale (MI); On-site; USD 25,000 - 35,000; Full time

Job summary

Family Farm and Home in Michigan is seeking a Team Member to join our family-focused retail team. You will help maintain store appearance, stock products, assist customers, operate the cash register, and support daily operations.

The role requires flexible hours including Saturdays and holidays, strong communication, organization, and the ability to lift up to 50 pounds. If you share our commitment to service and value teamwork, apply to join our team.

Qualifications

• Flexible schedule including weekends, evenings, and holidays.
• Clear and effective communication with customers and team members.
• Organizational skills and attention to detail.
• Ability to multitask.
• Basic computer knowledge.
• Ability to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Promote Family Farm and Home mission statement and family values.
• Executes daily operational goals and priorities assigned by store management.
• Utilizes Farm Hand to receive communication and tasks from corporate office and store management.
• Greets customers as they enter/exit the store. Interacts with store customers in a pleasant and positive manner.
• Solicits customers to sign up for Family Farm and Home Programs, e.g. Loyalty program, Extended Warranties, Add-on Initiative, Financing and Item of the Month.
• Answers phone calls in a professional manner. Approach and assist customers in store, on Family Farm and Home supported internet sites, as well as, processing special orders.
• Utilize POS to checkout customers and follow all cash handling processes and procedures
• Utilizes On the Go to complete POG’s and Mass layouts in the correct locations per the store layout.
• Utilizes Harvester to complete online customer orders.
• Understand, support, and solicit customers to use financing options and utilize current financing websites to complete customer credit inquiries.
• Assists in setting promotional signage, price changes, clearance prices, and any other instore signage as directed by store management or company official.
• Assists in freight, recovery and out of stock processes
• Responsible for achieving passing scores on corporate store audits, assessments, store walks
• Maintain awareness of in store safety issues and shoplifting activities. Communicates all potential issues to the store management team.
• Upholds and supports all company Loss Prevention measures
• Operate a forklift and/or pallet jack safely and efficiently (Only 18 years old and above)
• Assists in building/assembling store displays, products, and fixtures.
• Maintain cleanliness of the sales floor, receiving, cash office and register area, as well as restrooms and break room.
• Upholds merchandising, store cleanliness and safety standards.
• Assists in the completion of Daily Operational standards checklist.
• Contributes to a positive working environment for all team members.
• All other duties as assigned by store management or company officials.

Skills

Customer service

Communication

Multitasking

Organizational skills

Computer literacy

Tools

POS system

Forklift operation

Job description

Family Farm and Home in Michigan is seeking a Team Member to join our family-focused retail team. You will help maintain store appearance, stock products, assist customers, operate the cash register, and support daily operations.

The role requires flexible hours including Saturdays and holidays, strong communication, organization, and the ability to lift up to 50 pounds. If you share our commitment to service and value teamwork, apply to join our team.