Retail Team Member: Customer Service, Framing & Discounts

The Michael's Companies; San Marcos, Northern (TX, KY); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical, dental, and vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Partner discount programs

Job summary

The Michaels Companies in San Marcos, TX is seeking a team member to deliver friendly customer service, help shoppers locate products, and ensure a fast, accurate checkout experience. You will participate in unloading, stocking, and planogram adherence to keep the store well-merchandised and in stock.

Responsibilities include assisting with BOPIS/SFS, engaging customers in the Rewards program, and supporting safety and shrink programs.

Qualifications

• Friendly, customer-focused approach essential
• Experience assisting customers with product location and solutions
• Able to handle checkout procedures accurately and efficiently

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they’re looking for
• Ensure all customers receive a fast and friendly checkout experience
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises
• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Customer service

Retail experience

Communication skills

Job description

The Michaels Companies in San Marcos, TX is seeking a team member to deliver friendly customer service, help shoppers locate products, and ensure a fast, accurate checkout experience. You will participate in unloading, stocking, and planogram adherence to keep the store well-merchandised and in stock.

Responsibilities include assisting with BOPIS/SFS, engaging customers in the Rewards program, and supporting safety and shrink programs.