Retail Team Member

Habitat Kent; Grand Rapids (MI); On-site; USD 19,000 - 22,000; Part time

Benefits offered by this job

403(b) retirement plan

PTO & holidays

Employee Assistance Program

Job summary

Habitat for Humanity of Kent & Northern Muskegon Counties is seeking a friendly Retail Team Member to join our Grand Rapids store. This part-time role focuses on creating a welcoming shopping environment, assisting with donations, merchandising displays, and supporting daily operations.

You'll handle cash, assist customers, and help volunteers while learning core retail duties. Rotating Saturdays required; 28 hours per week with flexible scheduling and a commitment to community service.

Qualifications

• Experience handling cash, using registers, and basic math for transactions.
• Friendly communication with shoppers, coworkers, and volunteers.
• Ability to stand for long periods and lift up to 50 lbs.
• Comfort with standard store systems (register, phone, copy machine).
• Previous retail or customer service experience is a plus (knowledge of home building supplies, furniture, or hardware is a plus).

Responsibilities

• Warmly welcome store guests, answer questions, and assist shoppers in finding items.
• Ring up customer purchases accurately and efficiently using the register.
• Inspect incoming donated goods, issue tax receipts to donors, and ensure quality.
• Price, clean, and arrange merchandise to keep floors tidy and appealing.
• Serve as a friendly daily guide for volunteers and support their tasks.
• Stay familiar with core inventory, store promotions, and retail trends.

Skills

Cash handling

Customer service

Team collaboration

Physical stamina

POS systems

Tools

Register systems

Phone usage

Copy machine

Job description

At Habitat for Humanity of Kent & Northern Muskegon Counties, every team member plays an essential role in bringing people together to construct homes, strengthen communities, and build hope. We are a results-oriented, values-driven team that thrives on collaboration, innovation, and continuous growth. Our organization is dedicated to cultivating an inclusive, welcoming work culture where every individual feels a genuine sense of belonging, respect, and purpose.

Retail Team Member

We are looking for an enthusiastic, customer-focused Retail Team Member to join our team in Grand Rapids, MI. In this active retail role, you will help create a welcoming environment for shoppers, assist with incoming donations, keep product displays organized, and support our daily retail operations. This is a part-time position working 28 hours per week and requires flexible availability, including rotating Saturdays.

If you enjoy interacting with people, serving your community, and working in a dynamic environment, we would love to connect with you!

Position Responsibilities:

• Customer Care: Warmly welcome store guests, answer questions, and assist shoppers in finding the right items for their home improvement or DIY projects.
• Checkout Operations: Ring up customer purchases accurately and efficiently using our register system while providing friendly service.
• Donation Processing: Help inspect incoming donated goods, issue tax receipts to donors, and ensure all items meet store quality and resale guidelines.
• Merchandising & Floor Prep: Clean, price, and arrange merchandise to keep the sales floor and donation intake areas clean, safe, and visually appealing.
• Volunteer Support: Serve as a friendly daily guide for volunteers, helping them understand tasks and feel supported during their service shifts.
• Product Knowledge: Stay familiar with core inventory, store promotions, and general retail trends to better assist daily shoppers.

Position Qualifications:

• Retail & Math Skills: Experience handling cash, using registers, and being comfortable with basic math for processing transactions accurately.
• Interpersonal & Team Skills: Friendly communication style with the ability to engage positively with shoppers, coworkers, and volunteers.
• Physical Capability: Ability to stand and move around the retail floor for extended periods, along with the ability to comfortably lift and maneuver up to 50 lbs.
• Technical & Office Basics: Comfortable using standard store systems (register, phone, copy machine).
• Background Preference: Previous retail, sales, or customer service experience (knowledge of home building supplies, furniture, or hardware is a plus!)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee may be required to climb or balance; stoop, kneel, crouch, or crawl; and required to talk or hear. The employee may sit 75% of the day. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Pay Range and Benefits:

• Salary range: $13.73 - $15.73 an hour
• Retirement Planning: 403(b) retirement program with competitive employer matching.
• Work-Life Balance: Paid Time Off (PTO) and paid holidays.
• Wellness Support: Access to an Employee Assistance Program (EAP).

We offer all applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.