Retail Team Lead-Full Time

Goodwill-Industries-of-West-Michigan,-Inc; Allendale Charter Township (MI); On-site; USD 17,000 - 28,000; Full time

Job summary

Goodwill Industries of West Michigan, Inc. in Allendale Township, MI seeks a Retail Operations Leader to assist store management with daily tasks, oversee staff and volunteers, and ensure smooth operations across the store.

Responsibilities include merchandise flow, pricing, inventory, and reporting; training, policy enforcement, safety compliance, and maintaining a secure, welcoming environment. A high school diploma and at least one year of retail experience are required; some weekends and

Qualifications

• High school diploma or equivalent is required.
• Minimum of one year experience in retail operations is required.
• Demonstrate accuracy with accounting and book keeping.
• Handle customer complaints professionally.
• Ability to interact effectively with staff and volunteers.

Responsibilities

• Assist store management with daily operations of a retail store, excluding personnel issues.
• General operations including acquisition, display, pricing, inventory management.
• Provide sales reports and accurate retail information on a timely basis.
• Oversee personnel, clients and volunteers assigned to the store; direct training.
• Enforce GIWM policies and store procedures.
• Maintain grounds and building; report repairs and replacements as needed.
• Enhance security and loss prevention; ensure OSHA/MIOSHA safety compliance.
• Perform Lead Cashier/Retail Associate duties as required.

Education

High school diploma or equivalent

Job description

Our mission is to Change Lives through the Power of Work!

• Family-friendly hours
• Paid Time Off & paid holidays
• Closed on major holidays
• Caring & Inclusive culture
• Supports a great cause!

Primary Responsibility:

• Assist store management with the execution of daily operations of a retail store, excluding personnel issues.

Job Functions:

• Assist store management with the following job functions.
• General operations, including acquisition, display, and sale of merchandise to include rotation of goods, pricing, adequate inventory, etc.
• Performing administrative and clerical duties of store operations. Providing sales reports and accurate retail information on a timely basis.
• Overseeing all personnel, clients and volunteers assigned to the retail store.
• Directing training.
• Enforcing store procedures ad GIWM policies on a day-to-day basis.
• Ensuring grounds and building are properly maintained. Reporting need for repairs and recommending replacement as necessary.
• Enhancing security and loss prevention.
• Ensuring safety compliance for all OSHA/MIOSHA requirements, and GIWM safety regulations are adhered to.
• Perform job functions of a Lead Cashier, Retail Associate, as required.

Education:

• High school diploma or equivalent required.

Experience:

• Minimum of one year experience in retail operations required.

Work Conditions:

• Inside generally 100%, however, may include outside work on occasion.
• Moderate emotional effort. Work environment occasionally hectic with occasional high stress. Short deadlines requiring some overtime. Weekends and holidays required.
• Available and on call for emergency situations at stores.
• Use of personal vehicle to conduct agency business, as needed.
• Some travel required for off-site meetings and coverage at other stores.

Core Competencies:

• Demonstrate accuracy with accounting and book keeping.
• Handle customer complaints in a courteous and responsible manner.
• Must be able to provide positive internal and external customer relations and to easily interact and work with individuals referred for training.
• Demonstrate ability to think independently in supervisor's absence.
• Demonstrate quality control and accuracy with sorting and pricing guidelines.
• Kaizen principles: follow 6S Checklist, procedures, signage and layout.
• Maintain a good driving record, valid insurance, valid driver license.
• Maintain a valid powered industrial truck license, when required.

Goodwill Industries of West Michigan, Inc.