Retail Team Leader Clinton

Goodwill-of-Greater-Washington-; Clinton (MD); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Same day pay

Paid holidays

Bonus potential

Life insurance

Disability insurance

Dental and vision

Job summary

Goodwill of Greater Washington in Clinton, MD, is seeking a retail leadership professional to help run the store, manage cash, and guide a team in a dynamic community-focused environment.

You will oversee daily operations, ensure policy compliance, and deliver excellent customer service while supporting recruiting and training efforts. Benefit-rich role with opportunities for growth and bonus potential.

Qualifications

• High school diploma or equivalent and at least 6 months of supervisory experience.
• Ability to communicate effectively in writing and verbally.
• Reading and math skills at or above an 11th grade level.
• Ability to bend and lift 40–50 pounds frequently.
• Ability to stand for extended periods (up to 7 hours per 8-hour shift).
• Previous cashier experience and basic computer/internet skills.
• Excellent customer service skills.

Responsibilities

• Assist the store manager with overall operation of the retail store.
• Assist in enforcing company policy and standards.
• Perform daily administrative/clerical functions and cash transactions.
• Monitor sales transactions and ensure proper procedures are followed by staff.
• Maintain store appearance according to Goodwill standards.
• Support store safety and security procedures.
• Assist with customer complaints and interviews/evaluations of associates.
• Make bank deposits and assist with opening/closing the store.
• Supervise and train retail associates and monitor staffing levels and attendance.

Skills

Directing Others

Motivating Others

Customer Focus

Process Management

Functional/Technical Skills

Education

High school diploma or equivalent

Job description

Overview

Exciting and diverse retail leadership opportunity in a dynamic work environment. We offer excellent compensation, healthcare, career growth, paid PTO, no inventory or overnights, and bonus potential. Be a decision maker and lead a team while improving your community.

Goodwill offers exciting opportunities for professional growth, and robust benefits, including the option for same day pay, accrued personal time off (PTO), paid holidays, premium pay for working certain holidays, basic life insurance, short/long term disability benefits, individual and family medical, dental and vision benefits, pet insurance, generous employee discounts, and access to an employee assistance program (EAP), 403(b)/401(k) plan with match available after 1 year. Bonus eligible.

Responsibilities

Essential Competencies:

• Directing Others
• Motivating Others
• Customer Focus
• Process Management
• Functional/Technical Skills

Essential Duties and Responsibilities:

1. Assists the store manager with the overall operation of the retail store.
2. Assists the store manager in the compliance and enforcement of company policy and standards.
3. Assists in performing daily administrative/clerical functions of store operations and cash transactions.
4. Monitors sales transactions associated with purchases and ensures proper sales procedures are followed by store associates.
5. Maintains the general appearance of store and premises according to Goodwill standards.
6. Assists to ensure the enforcement of store safety and security procedures.
7. Assists in settling customer complaints.
8. Provides input for associate interviews and performance evaluations.

Other Duties and Responsibilities:

1. Makes bank deposits.
2. Opens and closes the store as necessary.
3. Assists in the supervision and training of retail associates.
4. Assists during the interviews and instructs workers in such a manner as to develop their full working potential.
5. Assists with maintain proper staffing levels.
6. Assists with monitoring the time and attendance system.

Supervisory Responsibility:

This position has supervisory responsibility for the retail staff including the donation attendants, processors, and sales associates.

Qualifications

Required Qualifications:

1. High school diploma or equivalent and at least 6 months of supervisory experience. Successful completion of both GGW’s Aspiring Managers and Employ Excellence may be substituted for this requirement.
2. Ability to effectively communicate verbally and in writing.
3. Reading and math skills at or above an 11th grade skill level.
4. Ability to bend and lift 40 – 50 pounds frequently.
5. Ability to stand for prolonged periods of time (up to 7 hours per 8-hour shift).
6. Previous cashier experience.
7. Basic working knowledge of computer applications and the internet.
8. Excellent customer service skills.

Preferred Qualifications:

1. Previous experience working in a retail department store environment.
2. Ability to coach and direct employees.
3. Ability to gracefully adapt to periodic and rapid change.
4. Fluent in English and Spanish.