Retail Team Leader – Customer Experience & Coaching

Goodwill Industries of Kentucky; Kansas City (MO); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

403(b) Plan

Company 403(b) Matching Contributions

Employee Assistance Program (EAP)

Tuition Reimbursement

Generous Vacation Time

8 Paid Holidays

Disability Insurance

Job summary

Goodwill Kentucky is seeking a high-energy Team Leader to help drive our Louisville retail operations. You’ll model duties for production clerks, greet customers, manage stock, operate the cash register, and support service excellence across a busy store environment.

The role emphasizes mission-driven work with a focus on dignity, service, and partnership. Candidates should have a high school diploma or GED and reliable transportation to and from work.

Qualifications

• Team leadership experience in a retail or service setting.
• Demonstrated customer service excellence.
• Willingness to coach and train others.

Responsibilities

• Provide direction and role modeling for Production Clerks.
• Greet donors and customers, assist as needed.
• Sort and stock materials; rotate stock as required.
• Operate cash register.
• Perform other duties as assigned.

Skills

Team leadership

Customer service

Positive attitude

Coaching

Education

High school diploma or GED

Job description

Goodwill Kentucky is seeking a high-energy Team Leader to help drive our Louisville retail operations. You’ll model duties for production clerks, greet customers, manage stock, operate the cash register, and support service excellence across a busy store environment.

The role emphasizes mission-driven work with a focus on dignity, service, and partnership. Candidates should have a high school diploma or GED and reliable transportation to and from work.