Retail Team Leader: Coaching & Customer Service

Goodwill; Central City (KY); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

403(b) Plan

Matching Contributions

Employee Assistance Program

Tuition Reimbursement

Paid Holidays

Disability Insurance

Life Insurance

Career Coaching

Car to Work Program

Job summary

Goodwill Kentucky is seeking a high-energy Team Leader to guide our store team and support our mission of dignity, service, hope, and partnership. You will lead daily tasks, coach staff, and ensure exceptional customer service while maintaining smooth store operations.

The role is full-time with hours Monday-Sunday 9AM-8PM, paying $13.50 per hour, and offers benefits such as a 403(b) plan, tuition reimbursement, and paid holidays. Join a values-driven team focused on community impact.

Qualifications

• High school diploma or GED preferred.
• Basic math skills and ability to make change.
• Reliable transportation to and from work.
• May coach Production Clerks in one-on-one training.

Responsibilities

• Provide direction and model duties for Production Clerks.
• Deliver excellent customer service by greeting donors and customers and offering assistance.
• Sort material and stock shelves; rotate stock as needed.
• Operate cash register and handle transactions.

Skills

Customer service

Team leadership

Communication

Education

High school diploma or GED

Tools

Cash register

Job description

Goodwill Kentucky is seeking a high-energy Team Leader to guide our store team and support our mission of dignity, service, hope, and partnership. You will lead daily tasks, coach staff, and ensure exceptional customer service while maintaining smooth store operations.

The role is full-time with hours Monday-Sunday 9AM-8PM, paying $13.50 per hour, and offers benefits such as a 403(b) plan, tuition reimbursement, and paid holidays. Join a values-driven team focused on community impact.