Retail Team Leader: Coach, Optimize Sales & Service

Primark; Grapevine (TX); On-site; USD 33,000 - 37,000; Full time

Job summary

Primark in Grapevine, TX is seeking a Team Leader to drive sales and deliver an outstanding customer experience by leading and developing a team of colleagues. You will collaborate with store management to run daily operations, uphold high standards, and create a fast, friendly shopping environment.

You will coach and support team members, manage schedules, ensure stock and merchandising accuracy, and respond to customer feedback.

Qualifications

• The ability to lead, motivate, and manage a team effectively.
• Strong customer service skills with the ability to deliver a great shopping experience.
• Good organizational and time management skills.
• Clear and effective communication with customers, colleagues, and management.

Responsibilities

• Drive sales and deliver an outstanding customer experience by leading, motivating, and developing your team of colleagues.
• Collaborate closely with the management team to support the daily running of the store, uphold standards, and create a high performing culture.
• Provide clear direction, daily coaching, and in-the-moment feedback to ensure expectations are met.
• Maintain stock levels, size availability, and merchandising execution to maximize sales.
• Oversee store operations including opening, closing, and duty management when needed.
• Review customer feedback and address issues professionally while supporting colleagues.

Skills

Team leadership

Customer service

Communication skills

Organizational skills

Job description

Primark in Grapevine, TX is seeking a Team Leader to drive sales and deliver an outstanding customer experience by leading and developing a team of colleagues. You will collaborate with store management to run daily operations, uphold high standards, and create a fast, friendly shopping environment.

You will coach and support team members, manage schedules, ensure stock and merchandising accuracy, and respond to customer feedback.