RETAIL TEAM LEADER

Goodwill Southeast Georgia; Statesboro (GA); On-site; USD 24,000 - 30,000; Full time

Job summary

Goodwill Southeast Georgia in Statesboro, GA is seeking a Retail Associate to maximize sales and support the Store Manager and Assistant Store Manager in daily operations. You will greet customers, stock merchandise, price items, and prepare reports while keeping the store neat and orderly.

Must maintain a flexible schedule including nights, holidays, and weekends, and may travel to other locations if needed. A valid driver’s license and reliable transportation are required.

Qualifications

• HS diploma/GED or equivalent job-related experience.
• Proficiency in Goodwill sales associate duties for at least 60 working days.
• Ability to follow company policies and procedures.
• Ability to relate to people of all socioeconomic levels.
• Valid driver’s license, insurance and transportation.
• Must meet security clearances and drug screening requirements.
• Excellent written and verbal communication skills.
• Professional demeanor and appearance.

Responsibilities

• Greet customers, assist shoppers and issue receipts.
• Stock and maintain store neatly and orderly.
• Prepare reports following established procedures.
• Open/close the store as directed by management.
• Monitor for shoplifters and counterfeit bills and alert management.
• Operate within the store’s production model as directed by leadership.
• Follow policies on charge, return, exchange and check acceptance.
• Act for Store Manager or Assistant Manager in their absence.
• Price and display items according to procedures.
• Supervise/train employees on customer service procedures.
• Assist and train associates with Change Roundup Program.
• Carry out managerial duties in the manager’s absence and participate in meetings.

Skills

Customer service

Communication skills

Travel ability

Flexible schedule

Education

HS diploma/GED

Job description

Maximize sales in retail stores through performing all duties of an associate and assist the Store Manager and Assistant Store Manager in the daily operation of the store as assigned.

ESSENTIAL FUNCTIONS AND MAJOR RESPONSIBILITIES:

• Solve Customer problems as authorized; or refer to Assistant manager or Manager.
• Greet donor, offer assistance and receipts.
• Stock and maintain store in neat, clean, neat and orderly manner according to established procedures.
• Prepare reports at the direction of the manager following all established procedures.
• Open and close store in the absence of or at direction of Manager or Assistant Manager.
• Watch for shoplifters and counterfeit bills; alert management.
• Responsible for stores maintaining production model as established by DGR leadership.
• Follow charge, return, exchange and check acceptance and void policies exactly.
• Acts for Store Manager or Assistant Manager in their absence or at their direction.
• Process and price items according to established procedures or as directed. Keeps merchandise in proper place, hanging, shelves, bins, etc.
• Supervises and/or trains employees at the direction of the manager for customer services procedures necessary to achieve sales goals.
• Assists and trains associates with Change Roundup Program.
• Carry out managerial duties in the absence of store manager and/or assistant manager i.e., requisition, customer complaints/problems, assignment of daily tasks, attendance at managers meetings, etc.
• Accomplishes retail and organization mission by completing related assignments as needed.

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• HS diploma/GED or any job-related experience that will provide the necessary knowledge, skill, and abilities to be able to perform the essential functions of the position.
• Must be proficient in all Goodwill sales associate duties for at least 60 working days.
• Must know and practice all company policies and procedures.
• Must have the ability to relate to people of all socioeconomic levels.
• Valid driver s license, insurance and transportation
• Must be able to meet all required security clearances and drug screening
• Must have effective written and verbal communication skills
• Must maintain professional demeanor and appearance.
• Must be willing and able to travel to any location upon request.
• Ability to work a flexible schedule including nights holidays and weekends.