RETAIL TEAM LEADER

Goodwill Southeast Georgia; Rincon (GA); On-site; USD 24,000 - 32,000; Full time

Job summary

Goodwill Southeast Georgia is seeking an in-store professional to maximize sales by performing all duties of a sales associate and supporting the Store Manager and Assistant Store Manager in daily store operations.

You will greet donors, assist customers, stock merchandise, prepare reports, and help maintain a neat and orderly store environment while complying with policies and security requirements. Availability to work flexible schedules is expected.

Qualifications

• HS diploma/GED or any job-related experience that will provide the necessary knowledge, skill, and abilities to be able to perform the essential functions of the position.
• Must be proficient in all Goodwill sales associate duties for at least 60 working days.
• Must know and practice all company policies and procedures.
• Must have the ability to relate to people of all socioeconomic levels.
• Valid driver’s license, insurance and transportation
• Must be able to meet all required security clearances and drug screening
• Must have effective written and verbal communication skills
• Must maintain professional demeanor and appearance.
• Must be willing and able to travel to any location upon request.
• Ability to work a flexible schedule including nights holidays and weekends.

Responsibilities

• Solve customer problems as authorized; or refer to Assistant Manager or Manager.
• Greet donors, offer assistance and receipts.
• Stock and maintain store in neat, clean, neat and orderly manner according to established procedures.
• Prepare reports at the direction of the manager following all established procedures.
• Open and close store in the absence of or at direction of Manager or Assistant Manager.
• Watch for shoplifters and counterfeit bills; alert management.
• Responsible for stores maintaining production model as established by DGR leadership.
• Follow charge, return, exchange and check acceptance and void policies exactly.
• Act as Store Manager or Assistant Manager in their absence or at their direction.
• Process and price items according to established procedures or as directed. Keep merchandise in proper place, hanging, shelves, bins, etc.
• Supervise and/or train employees at the direction of the manager for customer services procedures necessary to achieve sales goals.
• Assist and train associates with Change Roundup Program.
• Carry out managerial duties in the absence of store manager and/or assistant manager i.e., requisition, customer complaints/problems, assignment of daily tasks, attendance at managers meetings, etc.
• Accomplishes retail and organization mission by completing related assignments as needed.

Skills

Effective communication

Customer service

Interpersonal skills

Flexibility

Education

HS diploma/GED

Job description

Overview

Maximize sales in retail stores through performing all duties of an associate and assist the Store Manager and Assistant Store Manager in the daily operation of the store as assigned.

Responsibilities

• Solve customer problems as authorized; or refer to Assistant Manager or Manager.
• Greet donors, offer assistance and receipts.
• Stock and maintain store in neat, clean, neat and orderly manner according to established procedures.
• Prepare reports at the direction of the manager following all established procedures.
• Open and close store in the absence of or at direction of Manager or Assistant Manager.
• Watch for shoplifters and counterfeit bills; alert management.
• Responsible for stores maintaining production model as established by DGR leadership.
• Follow charge, return, exchange and check acceptance and void policies exactly.
• Act as Store Manager or Assistant Manager in their absence or at their direction.
• Process and price items according to established procedures or as directed. Keep merchandise in proper place, hanging, shelves, bins, etc.
• Supervise and/or train employees at the direction of the manager for customer services procedures necessary to achieve sales goals.
• Assist and train associates with Change Roundup Program.
• Carry out managerial duties in the absence of store manager and/or assistant manager i.e., requisition, customer complaints/problems, assignment of daily tasks, attendance at managers meetings, etc.
• Accomplishes retail and organization mission by completing related assignments as needed.

Qualifications and Special Skills Required

• HS diploma/GED or any job-related experience that will provide the necessary knowledge, skill, and abilities to be able to perform the essential functions of the position.
• Must be proficient in all Goodwill sales associate duties for at least 60 working days.
• Must know and practice all company policies and procedures.
• Must have the ability to relate to people of all socioeconomic levels.
• Valid driver’s license, insurance and transportation
• Must be able to meet all required security clearances and drug screening
• Must have effective written and verbal communication skills
• Must maintain professional demeanor and appearance.
• Must be willing and able to travel to any location upon request.
• Ability to work a flexible schedule including nights holidays and weekends.