Retail Team Leader

Superdry; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading retail brand is seeking a Retail Team Leader who embodies the Superdry culture and excels in delivering exceptional customer experiences. This role requires strong sales expertise, operational coordination, and a passion for the brand. The ideal candidate will lead by example, motivate their team, and ensure the store meets its targets while maintaining a vibrant store appearance.

Benefits

Health Benefits

401K

Life Insurance

Clothing Allowance

50% Staff Discount

Monthly Bonus Potential

Qualifications

• Experienced in sales and operations in store.
• Confident taking ownership of projects and tasks.

Responsibilities

• Deliver the ultimate Superdry brand experience in store.
• Support and motivate teammates to deliver amazing service.
• Maintain good commercial awareness of the store.

Skills

Customer Experience

Sales Expertise

Problem Solving

Collaboration

Job description

Job description

Retail Team Leader... we call them our Brand Leads. Our Brand Leads have their own style and are genuine ambassadors of our brand.
Experts in everything that goes into delivering an amazing brand experience for their local customers in store, they smash store targets and go above and beyond to do drive excellence in their store, across all areas.

Main responsibilities

• Be passionate about using your local knowledge and sales expertise to consistently go above and beyond to deliver the ultimate Superdry brand experience in your store
• Confidently make decisions about what’s best for our customers, including taking ownership for handling customer issues in store
• Be a positive role model for others, helping to build trusted relationships across the team, whilst having fun
• Effectively coordinate the team across operational tasks when needed, guiding them with your operational expertise
• Support and motivate your teammates to deliver amazing levels of service
• Take pride in store appearance and embrace the Superdry store look, to ensure our store looks amazing. Always.
• Endlessly develop your product knowledge and understanding of the business to offer the best possible experience to our customers
• Embrace the Superdry culture and encourage your teammates to do the same
• Support with key compliance tasks where needed including loss prevention and health and safety
• Maintain a good commercial awareness of your store, understanding the KPI’s required and bring fresh ideas to the management team to drive performance against them
• Step up to lead the team in store when needed
• Hold keys for the store and take responsibility for opening and closing, including cash handling
  

Ideal candidate

• Passionate about our brand and help to create the best possible customer experience
• Enjoy working independently with excellent attention to detail
• Confident taking ownership of your projects and tasks
• A positive and proactive individual, able to act as a role model for others
• A creative problem solver, always working to put solutions and fresh ideas forward
• Great at collaborating and building trust with others, working together to get results and learn
• Experienced in sales and operations in store and ready to step up

Package description

• Health Benefits, 401K, life insurance, clothing allowance, 50% staff discount, monthly bonus potential, excellent basic salary (determined by location and experience)

Superdry is an equal employment employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Applicants for employment in the U.S. must possess unrestricted work authorization which does not require sponsorship by the employer.