Retail Team Leader

HARRISONBURG GIFT AND THRIFT SHOP INC; Harrisonburg (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Harrisonburg Gift & Thrift Shop Inc is seeking a Retail Team Leader to manage day-to-day store operations and coordinate with the Operations Manager. The role involves opening/closing, cashiering, staff scheduling, and overseeing donations processing.

The ideal candidate will lead volunteers, maintain stock and sales floor appearance, and ensure excellent customer service while supporting fundraising events and community programs.

Qualifications

• Ability to provide excellent customer service and resolve issues.
• Operate POS system and handle cash transactions.
• Lead and coordinate volunteers and staff.
• Strong communication with donors, customers and coworkers.
• Able to communicate in English and follow instructions.

Responsibilities

• Open the store daily and set up POS/cash drawers.
• Close the store and perform nightly POS/deposit tasks.
• Assist with cashiering and providing change for registers.
• Provide excellent customer service and resolve issues.
• Coordinate workload/tasks for volunteers, work-study students and staff.
• Maintain store cleanliness and stock donations as needed.
• Schedule and plan your own work activities.
• Attend meetings with Operations Manager and Management Team.
• Work Monday through Saturday and cover extended events when needed.

Skills

Customer service

POS operation

Cash handling

Team leadership

Communication

English proficiency

Tools

POS system

Credit card machine

Job description

Description

Job Summary

The Retail Team Leader will play a critical role in managing various aspects of the day-to-day operations of the retail store at Gift and Thrift. This position will be responsible for coordinating with the Operations Manager daily to manage various aspects of the operations to include but not limited to opening/closing the store, personnel training and scheduling, managing supplies inventory, banking/deposit needs, overseeing overall cleanliness of the check out areas, self starter, highly motivated and willingness to provide operational support throughout the building. The ideal candidate will have excellent organizational skills, ability to develop working knowledge of all operational departments, pay strong attention to detail, be a team player and have a passion for fostering a positive work environment for employees and volunteers.

Duties and Responsibilities

• Help open the store as needed (daily setting up or open POS and cash drawers,etc.)
• Will close the store, including all the tasks needed to get
• this done (closing POS, nightly deposit, etc.)
• Assist with cashiering and getting change for registers
• Provide excellent customer service and help resolve customer issues
• Coordinate with Operations Manager to determine specific workload/tasks for volunteers, work study students, and other staff
• Help straighten up the store before and during store hours
• Be aware of supply inventories and inform Manager or Admin Assistant of purchase requests
• Help with bank runs
• Will be responsible to carry out daily/weekly tasks as necessary.
• Assist with processing donations: sorting, cleaning, pricing, and stocking the store as needed
• Plan (organize and schedule) own working activities
• Work cooperatively with the Management Team, Team Leaders and Volunteers.
• Must be able to work Monday - Saturday.
• Must be able to cover extended hour events such as First Friday’s and Fundraisers
• Coordinate personal work schedule with other members of management team as to have at least one manager or deputized team leader on Gift & Thrift premised during regular business hours.
• Attend team meetings, and other meetings as scheduled by the Operations Manager.

Work Environment

The Retail Team leader is expected to report to The Executive Director in the absence of the Operations Manager. This position requires good communication skills in order to communicate effectively with donors, customers and co-workers verbally ,as well as, written.

Harrisonburg Gift & Thrift supports the local and global relief, development and peace projects of Mennonite Central Committee (MCC.ORG). We also support other local nonprofits in the Harrisonburg/Rockingham/Augusta area that serve at-risk populations in our communities. We also strive to be good environmental stewards, saving as much as possible from the landfill.

Other Duties and Requirements

The regular schedule of work days is Monday through Saturday. Reliable and satisfactory attendance is an essential function of this position. The duties, responsibilities, and requirements listed above should not be interpreted as a comprehensive list. Additional duties and responsibilities may be assigned as deemed appropriate. In accordance with the ADA, it is possible that requirements may be modified to reasonably accommodate otherwise qualified disabled individuals. However, no accommodation will be made that may pose serious health or safety risks to any individual associated with Gift & Thrift. Additionally, no accommodation will be made which impose undue hardships on Gift & Thrift or co-workers or volunteers.

EEO Statement

Gift & Thrift is an Equal Opportunity Employer. Gift & Thrift does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, marital status, pregnancy, childbirth or related medical conditions including lactation, disability, national origin, veteran status, or any other basis covered by applicable state or federal law. All employment is based on qualifications, merit, and business needs. We maintain a drug-free workplace.

Requirements

• Periodically lift and move 25 pounds.
• Stand and walk for the majority of the working shift..
• Communicate and interact with customers, providing courteous service
• Understand and carry out oral instructions in English, as well as be able to communicate on the telephone.
• General computer skills including email and internet use are recommended.
• Capable of operating and troubleshooting POS system and credit card machine
• Cash handling experience
• Saturday Availability