Retail Team Lead Trainee - Customer Service Pro

GPM Investments; Montrose (IL); On-site; USD 33,000 - 37,000; Full time

Job summary

GPM Investments, LLC in Montrose, IL is seeking a Banking Certified Team Lead Trainee to help manage store operations and deliver 100% customer satisfaction. The role focuses on customer service, sales processing, and shift leadership in a full-time Fas Mart environment.

The position requires English proficiency, basic math skills, and the ability to lift up to 50 pounds. This is a full-time role with hourly pay between $16.00 and $18.00, reflecting entry-level leadership responsibilities in US

Qualifications

• 21 years of age or older.
• Ability to pass a pre-employment drug screen and background check.
• Ability to read, write, speak, and understand English.
• Basic math skills (addition, subtraction, division, and multiplication).
• Ability to lift 10 lbs frequently and up to 50 lbs occasionally.
• Valid Driver's License.
• Access to a car or other motorized vehicle.
• Liability insurance on such vehicle.

Responsibilities

• Greets customers in a friendly manner as they enter the store. Provides fast and efficient service. Thanks the customer.
• Rings customer sales using an electronic cash register. Receives money, gives correct change. Refunds cash for returned merchandise and/or exchanges merchandise.
• Assist with shift change by counting money in cash drawer at the beginning and end of a shift.
• Uses special equipment to process specialty products, such as money orders, credit card purchases, checks and lottery sales and redemption's.
• Check identification for restricted sales.
• Checks and replenishes stock on food service supplies such as cups, lids condiments, napkins, straws and stirrers.
• Cleans and sanitizes all equipment used for service or stocking food service products using the three sink method.
• Cleans all areas, using proper cleaning procedures and materials, including (but not limited to) counter tops, microwaves, shelves, floors, windows, cooler doors, food service equipment, restrooms and parking lots.
• Cleans and empties trash containers.
• Stock shelves and cooler, rotates and front faces stock. Removes all damages and out of code merchandise from the shelves. Price merchandise according to price book.
• Check in vendor deliveries as needed using company guidelines.
• Complete bad merchandise form.
• Order merchandise
• Uses current training materials
• Completes all necessary training evaluations and documents
• Provides feedback to management on training program and materials
• Monitors cash levels and security procedures during shift to ensure compliance
• Reviews job assignments for completeness
• Assumes other duties and responsibilities as assigned to accommodate store operational needs.
• Other duties as assigned

Skills

English proficiency

Basic math

Customer service

Job description

GPM Investments, LLC in Montrose, IL is seeking a Banking Certified Team Lead Trainee to help manage store operations and deliver 100% customer satisfaction. The role focuses on customer service, sales processing, and shift leadership in a full-time Fas Mart environment.

The position requires English proficiency, basic math skills, and the ability to lift up to 50 pounds. This is a full-time role with hourly pay between $16.00 and $18.00, reflecting entry-level leadership responsibilities in US