Retail Team Lead & Tech Repair Specialist

Batteries Plus; Lake Wales (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Batteries Plus in Lake Wales, FL seeks an Assistant Store Manager to support daily operations, assist customers, and back up the Store Manager. You will be trained to perform technical repairs on cell phones, tablets, and key fobs, driving a fast-paced, hands-on retail environment.

You will welcome customers, guide product choices, handle cash, build displays, and maintain store safety and cleanliness while stepping in as on-duty manager as needed.

Qualifications

• High school diploma or equivalent preferred.
• Minimum 1 year of retail experience.
• Strong communication and customer service abilities.
• High level of professionalism and teamwork.
• Problem-solving and conflict-resolution skills.
• Basic math and cash register operation skills.
• Comprehensive understanding of Batteries Plus products and services.
• Valid driver’s license and clean driving record.

Responsibilities

• Welcome and engage customers as they enter the store.
• Assess customer needs and recommend appropriate products and services.
• Provide sales guidance regarding promotions, warranties, and upselling opportunities.
• Operate cash registers and process customer payments accurately.
• Load, unload, and arrange products for customer purchases.
• Build displays and set up or take down fixtures and shelves.
• Assist with battery rebuilds and technical services as assigned.
• Repair and/or replace parts for cell phones, tablets, light fixtures, and other devices.
• Replace screens, batteries, and other components on smartphones and tablets.
• Cut keys and reprogram key fob remotes.
• Clean and restock the store before opening, throughout the day, and after closing.
• Maintain store safety, appearance, and overall cleanliness, including mowing, snow removal, sweeping, mopping, dusting, vacuuming, and restroom maintenance.
• Act as manager on duty in the Store Manager's absence; lead by example, support the team, and ensure smooth daily operations.
• Ensure all tools and equipment are used according to safety protocols and company policies.
• Follow all safety rules and regulations and wear proper Personal Protective Equipment (PPE).

Skills

Retail experience

Communication

Customer service

Professionalism

Teamwork

Problem-solving

Cash handling

Math skills

Safety awareness

Education

High school diploma or equivalent

Job description

Batteries Plus in Lake Wales, FL seeks an Assistant Store Manager to support daily operations, assist customers, and back up the Store Manager. You will be trained to perform technical repairs on cell phones, tablets, and key fobs, driving a fast-paced, hands-on retail environment.

You will welcome customers, guide product choices, handle cash, build displays, and maintain store safety and cleanliness while stepping in as on-duty manager as needed.