Assistant Store Manager: Tech Repairs, Customer Experience

Batteries Plus; Alcoa (TN); On-site; USD 40,000 - 56,000; Full time

Job summary

Batteries Plus is seeking an Assistant Store Manager in Tennessee to help run daily store operations, assist customers, and back up the Store Manager. You’ll be trained to perform cell phone, tablet, and key fob repairs and lead by example to ensure a smooth, high-quality customer experience.

Ideal candidates have at least 1 year of retail experience with strong communication and teamwork, plus the ability to perform basic math, handle cash, and follow safety protocols.

Qualifications

• Minimum 1 year of retail experience.
• Strong communication and customer service abilities.
• High level of professionalism and teamwork.
• Problem-solving and conflict-resolution skills.
• Basic math and cash register operation skills.
• Comprehensive understanding of Batteries Plus products and services.
• Valid driver's license and clean driving record.

Responsibilities

• Welcome and engage customers as they enter the store.
• Assess customer needs and recommend appropriate products and services.
• Provide sales guidance regarding promotions, warranties, and upselling opportunities.
• Operate cash registers and process customer payments accurately.
• Load, unload, and arrange products for customer purchases.
• Build displays and set up or take down fixtures and shelves.
• Assist with battery rebuilds and technical services as assigned.
• Repair and/or replace parts for cell phones, tablets, light fixtures, and other devices.
• Replace screens, batteries, and other components on smartphones and tablets.
• Cut keys and reprogram key fob remotes.
• Clean and restock the store before opening, throughout the day, and after closing.
• Maintain store safety, appearance, and overall cleanliness, including mowing, snow removal, sweeping, mopping, dusting, vacuuming, and restroom maintenance.
• Act as manager on duty in the Store Manager's absence; lead by example, support the team, and ensure smooth daily operations.

Skills

Retail experience

Customer service

Communication

Professionalism

Teamwork

Problem-solving

Cash handling

Education

High school diploma

Job description

Batteries Plus is seeking an Assistant Store Manager in Tennessee to help run daily store operations, assist customers, and back up the Store Manager. You’ll be trained to perform cell phone, tablet, and key fob repairs and lead by example to ensure a smooth, high-quality customer experience.

Ideal candidates have at least 1 year of retail experience with strong communication and teamwork, plus the ability to perform basic math, handle cash, and follow safety protocols.