Retail Team Lead/Shift Manager

Goodwill Industries Of Gr. Cleveland & East Central Ohio; Strongsville (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Bonus incentive

Paid time off

Paid holidays

Medical coverage

Retirement match

Life & disability insurance

Employee assistance

Employee discount

Job summary

Goodwill Industries of Greater Cleveland & East Central Ohio is seeking a full-time Store Team Lead/Shift Manager at our Strongsville retail store. You will oversee daily operations, lead a team, and ensure excellent customer service.

This role offers growth in retail management, opportunities to support community programs, and a comprehensive benefits package. You’ll work in a fast-paced environment focused on achieving store goals and delivering great results.

Qualifications

• 6 months of experience in a leadership role is preferred.
• High school diploma or GED is required.
• Excellent customer service and teamwork skills.

Responsibilities

• Oversee daily store operations to ensure smooth running.
• Inspire and motivate team members to meet and exceed goals.
• Jump in where needed—run the cash register, organize merchandise, or monitor store performance metrics.

Skills

Leadership

Teamwork

Customer service

Education

High school diploma or GED

Job description

Goodwill Industries of Greater Cleveland & East Central Ohio seeks a motivated and enthusiastic full-time Store Team Lead/Shift Manager to help drive success at our Strongsville retail store.

Are you ready to take the next step in your career? If you have leadership experience and are eager to grow in a retail management role, this is the opportunity for you!

Why Join Goodwill?

At Goodwill, you won't just be taking on a job-you'll be making a difference. By becoming part of our mission to empower individuals on their journey to independence, you'll play a vital role in helping us deliver life-changing programs to our community.

Your Role as a Store Team Lead:

As a vital part of our team, you will:

• Oversee daily store operations to ensure everything runs smoothly.
• Inspire and motivate team members to meet and exceed goals.
• Jump in where needed- running the cash register, organizing merchandise, or monitoring store performance metrics.

Your positive attitude and leadership skills will be crucial in creating a welcoming and efficient environment for both customers and staff.

Make a Difference in Your Community.

Working with Goodwill means being part of a team that directly supports outreach programs in your local community, such as:

• Pre-employment training
• Job placement services
• Family strengthening initiatives
• Community outreach programs

Your efforts also help us make an environmental impact by keeping tons of materials out of landfills. In 2023 alone, our donors and team helped divert more than 25 million pounds of materials from area landfills!

Amazing Benefits Await You!

When you join Goodwill, you'll enjoy full-time hours and an outstanding benefits package that includes:

• Bonus incentive plan
• Generous paid time off
• Paid holidays
• Medical, dental, and vision coverage at a fraction of the premium cost
• Retirement planning with a company match
• Life insurance and disability insurance at no cost
• Employee assistance program
• Employee discount

What We're Looking For

To succeed as a Store Team Lead, you'll need:

• A minimum of 6 months of experience in a leadership role
• A high school diploma or GED
• Exceptional customer service and teamwork skills

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Background check required.