Retail Team Lead/Shift Manager

Goodwill Industries of Greater Cleveland and East Central Ohio, Inc.; Massillon (OH); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Bonus incentive plan

Generous paid time off

Paid holidays

Medical, dental, & vision benefits

Retirement planning with company match

Job summary

Goodwill Industries of Greater Cleveland and East Central Ohio, Inc. in Massillon, OH is hiring a full-time Store Team Lead/Shift Manager to oversee daily store operations and motivate the team. You will drive goals, assist with pricing, and ensure smooth work flow.

The role emphasizes leadership, excellent customer service, and a commitment to the organization’s mission. Benefits are included with full-time employment.

Qualifications

• 6 months of leadership experience.
• High school diploma or GED required.
• Exceptional customer service skills.

Responsibilities

• Assist with daily store operations and drive team goals.
• Run the register, sort and price merchandise, and report on metrics.

Skills

Leadership

Customer service

Education

High school diploma/GED

Job description

Goodwill Industries of Greater Cleveland & East Central Ohio is hiring a full‑time Store Team Lead/Shift Manager at our Massillon, Ohio location.

Do you have a little leadership experience and want the opportunity to further your career in an entry‑level retail store management position? Would you like to join us in our mission to empower people on their journey to independence?

You will assist with daily store operations, drive team goals, and jump in wherever needed to ensure the job gets done! Whether running the register, sorting or pricing merchandise, or reporting on metrics, you will need a positive attitude and leadership skills.

As part of the Goodwill team, you can make a difference! Working at Goodwill means being part of a team that supports outreach programs for individuals in need within your local community. These programs include pre‑employment, job placement, family strengthening, and community outreach services. Plus, you will help us keep tons of trash out of landfills yearly!

We offer full‑time hours with an amazing benefits package that includes:

• Bonus incentive plan
• Generous paid time off
• Paid holidays
• Medical, dental, & vision benefits at a fraction of the premium cost
• Retirement planning with company match

Qualifications For a Store Team Lead

• Minimum of 6 months of experience in a leadership role
• High school diploma/GED
• Exceptional customer service skills

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Background check required.