Retail Team Lead—Operations & Customer Service

Duchess; Westerville (OH); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employer-Paid Life Insurance

Weekly pay

401(k) with company match

Paid time off

Job summary

Englefield Retail in Westerville, OH is seeking an Assistant Manager to support the Store Manager in daily operations, coach team members, and deliver exceptional customer service.

You will handle staffing, inventory, shift leadership, scheduling, and ensure a clean, safe, and welcoming store environment. Proactive leadership and strong communication are essential to drive performance and maintain standards.

Qualifications

• Education – High school diploma or equivalent
• Experience – 1+ year of leadership experience in retail or food service
• Operations – Comfortable with scheduling, inventory, and basic store systems
• Tech comfort – Familiar with POS systems and basic software (Word, Excel, Email)
• ServeSafe certification – Required or willingness to obtain
• Customer focus – Committed to creating a welcoming experience for every guest

Responsibilities

• Support store operations including staffing, inventory, and shift leadership
• Coach and train team members to deliver friendly, efficient service
• Ensure the store stays clean, safe, and customer-ready
• Step in to lead when the Store Manager is away help drive performance goals and maintain compliance standards
• Build relationships with customers, vendors, and your team

Skills

Leadership

Scheduling

Customer service

Communication

Education

High school diploma or equivalent

Tools

POS systems

Microsoft Word/Excel

Job description

Englefield Retail in Westerville, OH is seeking an Assistant Manager to support the Store Manager in daily operations, coach team members, and deliver exceptional customer service.

You will handle staffing, inventory, shift leadership, scheduling, and ensure a clean, safe, and welcoming store environment. Proactive leadership and strong communication are essential to drive performance and maintain standards.