Store Team Lead — Customer Experience & Growth

tapestry; Connecticut; On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid parental leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a leading fashion house known for its iconic craftsmanship and customer-first approach. This role focuses on driving sales, developing the team, and delivering exceptional experiences for shoppers on the sales floor.

As a Brand Ambassador, you will lead store initiatives, support recruiting and training, and use data to enhance performance while maintaining an inclusive, collaborative culture across the team.

Qualifications

• 1+ years of lead supervisor experience in retail.
• Ability to lift up to 50 lbs.

Responsibilities

• Maintain leadership on the sales floor to hit targets and deliver customer experience.
• Lead implementation of company initiatives and support store operations.
• Recruiting, interviewing, and performance evaluation support.
• Provide feedback to improve performance and ensure policy compliance.
• Monitor sales data and identify trends to improve store performance.

Skills

Retail leadership

Sales analysis

Team development

Customer service

Job description

Coach is a leading fashion house known for its iconic craftsmanship and customer-first approach. This role focuses on driving sales, developing the team, and delivering exceptional experiences for shoppers on the sales floor.

As a Brand Ambassador, you will lead store initiatives, support recruiting and training, and use data to enhance performance while maintaining an inclusive, collaborative culture across the team.