Retail Team Lead, Fashion & Customer Experience

Knitwell Group; Novi (MI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Merchandise discounts

Professional development

Community philanthropy

Job summary

Soma Novi store seeks an Assistant Manager to support the Store Manager in leading a team and delivering an exceptional customer experience. You will foster a welcoming, hospitality-driven environment and drive community connections.

You will participate in hiring, coaching, and inventory management to meet financial goals and uphold brand standards. Flexibility for evenings, weekends, and holidays is expected.

Qualifications

• 3 years of retail management experience preferred.
• Must be at least 18 years old.
• Flexible availability—nights, weekends, and holidays.
• Team player mindset with ownership and initiative.
• Ability to develop strong customer and peer relationships.
• Excellent communication and interpersonal skills.
• Ability to bend, reach, and lift up to 50 pounds.

Responsibilities

• Build, lead, and develop a team to deliver a customer-centered experience.
• Take ownership to achieve store financial goals.
• Assist in hiring, development, and coaching of associates.
• Lead on the sales floor with product knowledge and omni-channel approach.
• Maintain a visually inspiring store reflecting brand standards.
• Manage inventory, daily replenishment, and inventories.
• Ensure compliance with policies and business practices.
• Build community connections through in-store events and philanthropy.

Skills

Retail management

Leadership

Communication

Customer service

Team player

Initiative

Physical ability

Job description

Soma Novi store seeks an Assistant Manager to support the Store Manager in leading a team and delivering an exceptional customer experience. You will foster a welcoming, hospitality-driven environment and drive community connections.

You will participate in hiring, coaching, and inventory management to meet financial goals and uphold brand standards. Flexibility for evenings, weekends, and holidays is expected.