Retail Team Lead — Elevate Sales & Member Experience

AAA Club Alliance; Fredericksburg (VA); Remoto; USD 47.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental, Vision

Paid parental leave

401(k) with company match

PTO and holidays

AAA Membership

Learning reimbursement

Descrizione del lavoro

AAA Club Alliance is hiring for Retail Staff Assistant/Team Lead in Fredericksburg, VA. You will drive customer satisfaction, lead a team, and promote AAA memberships and services while guiding daily store operations.

The role requires 3+ years in sales/customer service, leadership experience, and strong communication. You’ll work in a full-time retail environment with a 37.5-hour week, benefits, and opportunities for growth.

Competenze

• At least 3 years of sales and customer service experience.
• Previous lead or supervisory experience preferred.
• Strong written and verbal communication skills for engaging customers and explaining value.
• Proficient with multiple websites and computer programs for multitasking in a fast-paced retail environment.
• Basic geography knowledge is beneficial.
• Notary Public designation or willingness to obtain within 6 months of employment.

Mansioni

• Play a pivotal role in enhancing the customer experience and guiding a team to success.
• Mentor and lead associates, contributing to daily operations and store performance.
• Consistently up-sell and cross-sell AAA products (memberships, credit cards, insurance referrals).
• Assist members in planning domestic travel vacations (car rentals, hotels, packages, maps, tour books).
• Answer overflow Roadside Assistance calls during peak volumes with timely service.
• Support the Retail Manager by leading associates and covering cashiering, tag and title, and IDEMIA services if needed.

Conoscenze

Sales experience

Customer service

Leadership

Communication

Computer skills

Notary/Notary willing

Formazione

High school diploma or equivalent

Descrizione del lavoro

AAA Club Alliance is hiring for Retail Staff Assistant/Team Lead in Fredericksburg, VA. You will drive customer satisfaction, lead a team, and promote AAA memberships and services while guiding daily store operations.

The role requires 3+ years in sales/customer service, leadership experience, and strong communication. You’ll work in a full-time retail environment with a 37.5-hour week, benefits, and opportunities for growth.