Retail Supervisor LEGOLAND Discovery Center Dallas

Merlin Entertainments; Grapevine (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

Merlin Entertainments' LEGOLAND Discovery Center Dallas is seeking a Retail Supervisor to lead on the shop floor and drive guest moments of magic. You will coach a high-energy team, deliver exceptional guest care, and ensure smooth daily operations in a bustling, high-volume environment.

Join a dynamic team where you’ll mentor staff, manage scheduling, and uphold safety and presentation standards while maximizing guest satisfaction and sales opportunities.

Qualifications

• Must have at least two years of supervisory experience in a high-volume retail setting.
• Strong leadership and communication skills required.
• Ability to multitask and stay organized in a busy environment.

Responsibilities

• Lead from the retail floor with example-based leadership.
• Deliver outstanding guest care aligned with Guest Obsession standards.
• Motivate, coach, and develop team members.
• Maintain clear communication through daily team briefings.
• Support daily operations and ensure coverage for all positions.
• Uphold safety, presentation, and guest service standards.
• Assist with scheduling, training, and performance support.

Skills

Leadership

Guest Service

Communication

POS Systems

Team Coaching

Education

High school diploma or GED

Job description

This is what we do every day. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world.

Retail Supervisor - LEGOLAND Discovery Center Dallas

What You’ll Do:

In This Exciting Leadership Role, You Will

• Lead from the Retail floor, providing example-based, shoulder-to-shoulder leadership
• Deliver outstanding guest care aligned with Guest Obsession standards
• Motivate, coach, and develop team members to reach their full potential
• Deliver engaging daily team briefings and maintain clear communication
• Support daily operations and ensure all positions are effectively covered
• Uphold the highest retail standards of safety, presentation, and guest service
• Empower the team to confidently handle service recovery moments
• Monitor Retail guest-facing areas and help enhance the overall experience
• Provide feedback to drive performance and maximize sales opportunities
• Assist with scheduling, training, and performance support
• Support Duty Manager shifts overseeing attraction-wide operations
• Encourage new ideas and innovation to improve the business

Qualifications & Experience

What You'll Bring:

To Thrive In This Role, You’ll Need

• High school diploma or GED
• At least two years of supervisory experience in a high-volume Retail environment
• Strong leadership and communication skills
• A calm, confident approach in a busy, high-energy setting
• Excellent guest service and problem-solving abilities
• Sales awareness and attention to detail
• Comfort working with POS or computerized systems
• The ability to multitask and stay organized

Most importantly — a positive attitude and passion for creating amazing guest moments!

Benefits

Workplace- Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeksto encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career. Then make it real. Join the LEGO® team today.

Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group.

Pay Range

USD $20.00/Hr.