Retail Team Lead — Develop into Management

Palmetto State Armory L; Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Palmetto State Armory in Charleston, SC is seeking a dedicated Customer Service Representative to support sales and lead store operations. You will assist management, solve customer issues, and promote a positive shopping experience.

This role is a developmental path toward management, requiring effective communication, training staff, and driving sales through excellent service, while handling evening and weekend work and maintaining store standards.

Qualifications

• High school diploma or GED required.
• At least 6 months experience in retail or service industry.
• Proficient with computers, Excel and Outlook.
• Knowledge of NetSuite preferred.
• Basic knowledge of ATF regulations preferred depending on department.
• Able to lead, train and develop others; maintain professionalism.

Responsibilities

• Create the best possible customer experience.
• Maintain store function with high compliance standards.
• Delegate tasks as needed.
• Coach, train and motivate associates for exceptional service.
• Increase sales by driving performance and customer engagement.
• Communicate programs and direction from corporate clearly.
• Support store appearance and profitability.

Skills

Customer service

Leadership

Communication

Excel

Outlook

NetSuite

Office software

Education

High school diploma or GED

Tools

Excel

Outlook

NetSuite

Job description

Palmetto State Armory in Charleston, SC is seeking a dedicated Customer Service Representative to support sales and lead store operations. You will assist management, solve customer issues, and promote a positive shopping experience.

This role is a developmental path toward management, requiring effective communication, training staff, and driving sales through excellent service, while handling evening and weekend work and maintaining store standards.