Soft Goods Department Lead — Elevate Customer Experience

Palmetto-State-Armory-L; Shadow Brook (SC); On-site; USD 28,000 - 36,000; Full time

Job summary

Palmetto State Armory in Columbia, SC is seeking a Full Time Sales Associate to deliver exceptional customer service, assist store management with daily operations, and help resolve issues to ensure a positive shopping experience.

This developmental role prepares you for future store leadership, requiring strong communication, teamwork, and the ability to coach others while ensuring compliance and store standards.

Qualifications

• High school diploma or GED required.
• At least 6 months experience in retail or other service industry.
• Proficient with computers, Excel and Outlook.
• Knowledge of NetSuite preferred.
• Basic knowledge of ATF regulations preferred.
• Able to manage people and processes; look for continuous improvement and implementation.
• Able to maintain professionalism at all times.
• Able to train others in their positions and demonstrate strong leadership.

Responsibilities

• Take charge in creating the best possible customer experience.
• Ability to maintain overall function of the store by ensuring higher standards of compliance than is required by law.
• Delegate tasks as needed.
• Teach and reinforce behaviors that result in associates delivering exceptional sales and service.
• Increase sales by coaching, training, motivating and inspiring the team to ensure customers receive the best customer service possible.
• Ability to communicate effectively, coach and train staff for growth and developing company strength.
• Provide guidance and participate in maintaining of store appearance.
• Facilitate change and new program implementation by effectively communicating new direction from corporate level by explanation, clarification and implementation of new programs to gain efficiencies, increase sales and grow profits.
• Partner with retail management to establish and execute Retail strategies throughout all retail locations.
• Assess resources to include human capital and monitor progress and communicate adjustments as needed to management.
• Maintain Human Resource partnerships by setting expectations for staff development; effectively manage performance and provide coaching, direction, and leadership.
• Assist with maintaining profitability by assisting with donations, small advertising expenditures, markdowns, communicating staffing needs, and productivity.
• Assist with operating registers, safe counting, closing/opening store duties, redundancies, and resolving customer service matters as needed.

Skills

Customer service

Leadership

Communication

Team motivation

Retail know-how

Education

High school diploma or GED

Tools

Excel

Outlook

NetSuite

Job description

Palmetto State Armory in Columbia, SC is seeking a Full Time Sales Associate to deliver exceptional customer service, assist store management with daily operations, and help resolve issues to ensure a positive shopping experience.

This developmental role prepares you for future store leadership, requiring strong communication, teamwork, and the ability to coach others while ensuring compliance and store standards.