Retail Team Lead — Customer Service & Operations

Domino's Franchise; Tolleson (AZ); On-site; USD 42,000 - 66,000; Full time

Job summary

Domino's Franchise in Tolleson, AZ is seeking an operations-focused team leader to drive service excellence and retail performance. You will lead team members, ensure strong customer experiences, and manage daily POS operations with accuracy and efficiency.

The ideal candidate has proven leadership in retail or food service, outstanding communication, and the ability to handle high-pressure decisions, non-standard hours, and physical tasks such as standing for long periods and lifting up to 25

Qualifications

• Minimum age 18 years.
• Proven leadership experience guiding and motivating teams.
• Strong customer service background with commitment to superior service delivery.
• Advanced verbal and written communication capabilities.
• Analytical and decision-making proficiency in high-pressure environments.
• Effective time management and prioritization skills.
• Proficiency with point-of-sale systems and standard computer applications.
• Substantial experience in retail or customer service operations.
• Comprehensive understanding of retail management principles and customer service best practices.
• Physical capacity to stand for extended periods and lift up to 25 pounds.
• Meticulous attention to detail with strong organizational abilities.
• Demonstrated adaptability in managing shifting priorities and workload fluctuations.
• Availability to work non-standard hours, including evenings, weekends, and holidays.

Responsibilities

• Lead and direct team members with demonstrated effectiveness and accountability.
• Maintain exceptional standards in customer service delivery and operational excellence.
• Communicate clearly and professionally in all verbal and written interactions.
• Make sound analytical decisions under pressure and in complex situations.
• Manage time effectively and prioritize multiple responsibilities simultaneously.
• Operate point-of-sale systems and required computer applications proficiently.
• Apply comprehensive knowledge of retail management principles and customer service best practices.
• Work assigned non-standard hours, including evenings, weekends, and holidays as required.
• Maintain physical capability to stand for extended periods and lift objects up to 25 pounds.
• Execute duties with precision and maintain strong organizational standards.
• Adapt to changing priorities and manage variable workloads effectively.

Skills

Leadership experience

Customer service

Verbal & written communication

Analytical decision making

Time management

Adaptability

Available for non-standard hours

POS proficiency

Tools

POS systems

Job description

Domino's Franchise in Tolleson, AZ is seeking an operations-focused team leader to drive service excellence and retail performance. You will lead team members, ensure strong customer experiences, and manage daily POS operations with accuracy and efficiency.

The ideal candidate has proven leadership in retail or food service, outstanding communication, and the ability to handle high-pressure decisions, non-standard hours, and physical tasks such as standing for long periods and lifting up to 25