Retail Team Lead: Customer Experience & Store Ops

Skechers USA Ltd.; Springfield (MA); Hybrid; USD 26,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Flexible schedules

On-the-job training

Career advancement

Other perks reviewed

Job summary

Skechers U.S.A., Inc. in Springfield is seeking a retail leadership-focused role to deliver exceptional customer service and supervise daily operations. You will mentor team members in customer service, sales, and store operations to ensure a top-notch shopping environment.

The role also emphasizes achieving sales targets, merchandising execution, and maintaining store standards, with opportunities for advancement within Skechers' global brand.

Qualifications

• High school diploma or equivalent preferred but not required.
• Experience as Key Holder, Shift Leader or Retail Supervisor preferred but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent written and verbal communication skills.

Responsibilities

• Provide customer service management and advise on Skechers products to ensure a great experience.
• Oversee daily store operations including opening/closing and security.
• Mentor team members in entry-level retail tasks such as customer service, sales, and operations.
• Contribute to achieving store and individual sales targets.
• Execute merchandising plans, restock products, and maintain store cleanliness.
• Oversee stock and inventory in collaboration with management.
• Identify and resolve in-store challenges to ensure smooth shopping.

Skills

Customer service management

Team leadership

Sales execution

Store operations

Problem solving

Communication skills

Education

High school diploma or equivalent

Job description

Skechers U.S.A., Inc. in Springfield is seeking a retail leadership-focused role to deliver exceptional customer service and supervise daily operations. You will mentor team members in customer service, sales, and store operations to ensure a top-notch shopping environment.

The role also emphasizes achieving sales targets, merchandising execution, and maintaining store standards, with opportunities for advancement within Skechers' global brand.