Retail Team Lead - Customer Experience & Ops

pOpshelf; Memphis (TN); On-site; USD 36,000 - 54,000; Full time

Job summary

pOpshelf is seeking an Assistant Team Lead in Memphis, TN. This full-time, on-site role supports store leadership in daily operations and delivers a positive customer experience.

You will oversee the sales floor, ensure merchandise is stocked, signed, and presented to brand standards, and guide team members through training and shift coordination. You’ll engage with customers, resolve routine issues, operate the register, follow opening/closing procedures, maintain a clean, safe store, and

Qualifications

• Customer service experience with a focus on a welcoming store environment.
• Leadership and collaboration abilities, coaching teammates and maintaining a respectful workplace.
• Cash handling and basic POS operations including signing and retail procedures.
• Strong merchandising, organization, time management and attention to detail.

Responsibilities

• Engage with customers and resolve routine issues on the sales floor.
• Operate the register and assist with opening/closing procedures.
• Maintain a clean, safe, and organized store environment.
• Assist with inventory tasks, seasonal resets, promotional displays, and ensuring signage accuracy.
• Contribute to achieving sales and performance goals through teamwork.

Skills

Customer service

Team leadership

Cash handling

Merchandising

Communication

Time management

Education

High school diploma

Tools

POS systems

Job description

pOpshelf is seeking an Assistant Team Lead in Memphis, TN. This full-time, on-site role supports store leadership in daily operations and delivers a positive customer experience.

You will oversee the sales floor, ensure merchandise is stocked, signed, and presented to brand standards, and guide team members through training and shift coordination. You’ll engage with customers, resolve routine issues, operate the register, follow opening/closing procedures, maintain a clean, safe store, and