Assistant Team Lead

pOpshelf; Memphis (TN); On-site; USD 36,000 - 54,000; Full time

Job summary

pOpshelf is seeking an Assistant Team Lead in Memphis, TN. This full-time, on-site role supports store leadership in daily operations and delivers a positive customer experience.

You will oversee the sales floor, ensure merchandise is stocked, signed, and presented to brand standards, and guide team members through training and shift coordination. You’ll engage with customers, resolve routine issues, operate the register, follow opening/closing procedures, maintain a clean, safe store, and

Qualifications

• Customer service experience with a focus on a welcoming store environment.
• Leadership and collaboration abilities, coaching teammates and maintaining a respectful workplace.
• Cash handling and basic POS operations including signing and retail procedures.
• Strong merchandising, organization, time management and attention to detail.

Responsibilities

• Engage with customers and resolve routine issues on the sales floor.
• Operate the register and assist with opening/closing procedures.
• Maintain a clean, safe, and organized store environment.
• Assist with inventory tasks, seasonal resets, promotional displays, and ensuring signage accuracy.
• Contribute to achieving sales and performance goals through teamwork.

Skills

Customer service

Team leadership

Cash handling

Merchandising

Communication

Time management

Education

High school diploma

Tools

POS systems

Job description

Company Description pOpshelf’s mission is to make every day special by offering a stress-free shopping experience for both everyday essentials and fun, budget-friendly treats. Most items are priced under $5, with select high-value products available above $5, helping customers enjoy themselves while staying on budget. Stores feature an on-trend, frequently refreshed mix of seasonal goods, home décor, housewares, health and beauty products, cleaning supplies, party items, snacks, toys, games, and electronics. Team members play a key role in creating a relaxed, welcoming atmosphere where customers easily find what they need and discover new items they love. The environment emphasizes approachability, creativity, and an eye for fresh, appealing product displays.

Role Description The Assistant Team Lead is a full-time, on-site role based in Memphis, TN, supporting store leadership in daily operations and delivering a positive customer experience. This role helps oversee the sales floor, ensuring merchandise is well-stocked, clearly signed, and attractively presented according to company standards. The Assistant Team Lead guides and supports team members, assists with training, and helps coordinate shifts to maintain strong customer service coverage. Day-to-day responsibilities include engaging with customers, resolving routine issues, operating the register, opening and closing procedures, and maintaining a clean, safe, and organized store environment. This position also assists with inventory tasks, seasonal resets, promotional displays, and contributes to achieving sales and performance goals.

Qualifications

• Customer service and retail sales experience, with strong skills in building positive interactions and supporting a welcoming store environment.
• Team leadership and collaboration abilities, including coordinating tasks, coaching team members, and contributing to a respectful, inclusive workplace.
• Basic store operations skills such as cash handling, point-of-sale systems, opening/closing procedures, and merchandising and visual presentation.
• Organization and problem-solving skills, including attention to detail, time management, and the ability to handle multiple priorities in a fast-paced setting.
• Clear, professional communication skills and the ability to follow and relay store policies and safety guidelines.
• Ability to work on-site in Memphis, TN, including standing for extended periods, lifting and moving merchandise as needed, and working a flexible schedule (evenings, weekends, holidays).
• Previous experience in discount, specialty, or big-box retail is beneficial; high school diploma or equivalent preferred.