Retail Team Lead - Customer Experience & Growth

JCPenney; Somerville (MA); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical/dental/vision

401(k) with company match

Associate discount

Paid holidays

Paid vacations

Job summary

JCPenney in Somerville, MA is seeking an Assistant Store Manager to support the Store Manager in building a results-driven team and delivering an amazing customer experience. You will help execute store operations, maintain visual standards, and develop managers, associates, and customers daily.

The role reports to the Store Manager and requires a proactive, energetic leader who thrives in a fast-paced, customer-focused environment with flexible hours.

Qualifications

• Inspirational leader who guides their team and partners with the store manager to achieve great results.
• Engaging personality who attracts great talent.
• Demonstrates a competitive spirit and desire to win.
• Team player with an entrepreneurial spirit.
• Operates with a sense of urgency and effectively manage competing priorities.
• Able to adapt to change and takes on more responsibilities.
• Self-motivated; seeks personal growth and development.

Responsibilities

• Partner with the Store Manager to create action plans to achieve results and grow the business.
• Understand and demonstrate product knowledge, selling and operational skills to maximize sales.
• Engage with customers to build relationships and brand loyalty by using company tools.
• Partner with the Store Manager to develop team members who are committed to creating a great experience for our customers.
• Oversee assigned division of responsibility and be accountable for results.
• Support the Store Manager to ensure store standards for merchandising and operations are met consistently.
• Learn about all aspects of the business and share ideas to drive the business.
• Remain composed in the face of challenges and unforeseen circumstances.
• Perform POS transactions on designated shifts and execute management functions in the absence of Store Manager.
• Model our values of respect, integrity, teamwork, compassion, accountability, and inclusivity.

Skills

Leadership

Customer service

Team building

Adaptability

Job description

JCPenney in Somerville, MA is seeking an Assistant Store Manager to support the Store Manager in building a results-driven team and delivering an amazing customer experience. You will help execute store operations, maintain visual standards, and develop managers, associates, and customers daily.

The role reports to the Store Manager and requires a proactive, energetic leader who thrives in a fast-paced, customer-focused environment with flexible hours.