Retail Team Lead: Customer Experience & Growth

VF Corp.; Central Valley (NY); On-site; USD 33,000 - 50,000; Full time

Job summary

Kipling, a brand under VF Corporation, is seeking an Assistant Store Manager to lead a team and deliver a best-in-class customer experience at our New York store. You will partner with the Store Manager to drive profitability through outstanding engagement, merchandising, and operations, while stepping in for the Store Manager when needed.

You’ll develop talent, coach staff, and maintain brand standards, ensuring a high-performing, inclusive retail environment.

Qualifications

• 2+ years of retail or store leadership experience in a fast-paced environment.
• High School Diploma or equivalent preferred; hands-on experience valued.

Responsibilities

• Lead, develop, and motivate a team of Brand Advocates to deliver best-in-class customer experience.
• Partner with Store Manager to drive profitability by excelling in customer engagement, merchandising, operations, and community connection.
• In the Store Manager’s absence, assume full store responsibility.
• Support the store team in achieving and exceeding sales goals by monitoring KPIs.
• Lead and coach the team to exceed productivity goals.
• Provide ongoing training, feedback, and development to team members.
• Ensure compliance with company policies and operational standards.

Skills

Store leadership

Customer service

Coaching

Merchandising

Education

High School Diploma

Tools

Word processing

Spreadsheets

Retail software

Job description

Kipling, a brand under VF Corporation, is seeking an Assistant Store Manager to lead a team and deliver a best-in-class customer experience at our New York store. You will partner with the Store Manager to drive profitability through outstanding engagement, merchandising, and operations, while stepping in for the Store Manager when needed.

You’ll develop talent, coach staff, and maintain brand standards, ensuring a high-performing, inclusive retail environment.