Retail Team Lead — Community Impact

True North Goodwill Northern Minnesota and No; Superior (WI); On-site; USD 45,461,000 - 48,216,000; Full time

Benefits offered by this job

Flexible schedules

401K with company match

Employee Assistance Program

Life insurance

Job summary

True North Goodwill is a nonprofit organization dedicated to transforming lives through learning and the power of work. This Assistant Store Manager role in Superior, WI supports daily store operations and helps drive the team in a fast-paced retail setting.

The position is full-time (40 hours/week) at $16.32/hour, with opportunities for growth, a commitment to customer service, merchandising, and responsible cash handling within a mission-driven environment.

Qualifications

• Be able to work at all store locations as assigned.
• Skill in working with numbers.
• Ability to pleasantly and effectively work with customers and co-workers; basic computer skills with Outlook, Word and Excel.
• Ability to maintain confidentiality of personnel, customers and agency information.

Responsibilities

• Greet and assist customers in store and on the telephone, in a pleasant, efficient manner.
• Cover basic Store Manager functions by working a minimum of 2 weekends per month and 2 closing shifts per week that are not worked by the Store Manager.
• Handle supervisory duties in the absence of the Manager. Carryout Retail Associate duties and maintain a motivational attitude as a role model to part-time Retail Associates.
• Operate the cash register and calculator as necessary and following correct money handling including 'Found Money' procedures. Train new Retail Associates on the cash register, production and donations.
• Fill out daily and weekly store reporting and handle daily bank deposits.
• Be alert to shoplifting, ticket switching, etc. Maintain store security and enforce the Employee Purchase and Goods Security Policy.
• Be familiar with rehabilitative plans of clients assigned to the store. Work with them, as assigned, to improve their work behaviors and skills.
• Sell merchandise and assist the Store Manager in all daily activities including conducting Retail Associate interviews with the Store Manager.
• Meet or exceed daily production goals by sorting and pricing donated goods, maintaining quality control, and pricing per agency guidelines.
• Maintain quality control of donated goods and pricing levels per agency guidelines.
• Assist Retail Associates in the production area as necessary.
• See that new merchandise is put out on the sales floor daily and that old merchandise is pulled weekly according to the rotation schedule.
• Fill new goods/store supply orders, complete monthly inventories, purchase orders, receiving reports, donation receipts, and other forms as necessary.
• Maintain neat and clean store appearance including the dressing rooms and office.
• Keep merchandise counters, shelves, racks and displays fully stocked and in order.
• See that Retail Associates assigned to displays each week are accountable for having them done.
• Maintain the donation and production areas of the store according to agency standards. Follow the allowable list at workstations and the Daily 10 Minute drill.
• Accept other related duties and responsibilities from time to time that may be assigned.

Skills

Store locations flexibility

Numerical skills

Customer service

MS Office

Confidentiality

Education

High school diploma or GED

Job description

True North Goodwill is a nonprofit organization dedicated to transforming lives through learning and the power of work. This Assistant Store Manager role in Superior, WI supports daily store operations and helps drive the team in a fast-paced retail setting.

The position is full-time (40 hours/week) at $16.32/hour, with opportunities for growth, a commitment to customer service, merchandising, and responsible cash handling within a mission-driven environment.