Retail Team Lead: Coach & Drive Customer Experience

Shoe Palace; Mesquite (TX); On-site; USD 36,000 - 60,000; Full time

Job summary

Shoe Palace is seeking an Assistant Manager to lead a front-line team and ensure the best possible customer experience on the sales floor. You will help run daily store operations with a focus on coaching, product knowledge, and store presentation.

The ideal candidate has at least 4 years of customer service experience, with 1 year in management preferred and 3 years in cashier roles, plus open weekend availability. Retail footwear experience is a plus.

Qualifications

• 18+ years old.
• Open availability during the weekends.
• 4 years: Customer Service.
• 1 year: Management (preferred).
• 3 years: Cashier.

Responsibilities

• Assist the manager in operating the store at a high level.
• Take ownership while managing the location.
• Evaluate employee performance and coach to improve.
• Ensure customers receive the ultimate experience.
• Learn and maintain up-to-date product knowledge.
• Keep the store clean, neat, and organized.

Job description

Shoe Palace is seeking an Assistant Manager to lead a front-line team and ensure the best possible customer experience on the sales floor. You will help run daily store operations with a focus on coaching, product knowledge, and store presentation.

The ideal candidate has at least 4 years of customer service experience, with 1 year in management preferred and 3 years in cashier roles, plus open weekend availability. Retail footwear experience is a plus.