Retail Team Lead

Goodwill Industries Southern Rivers; Phenix City (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life 보험

A generous paid time off (PTO) plan

401k with a company match

Job summary

Goodwill Industries of the Southern Rivers in Phenix City, AL is seeking a Retail Team Lead for the Phenix City location. The role involves overseeing daily store operations, managing tills, supervising teammates, and ensuring excellent service to customers.

You will assist with hiring, onboarding, pricing, and maintaining a customer-friendly sales floor, while meeting daily goals. Full-time, hours vary and include weekends; prior retail or donor relations experience preferred.

Qualifications

• High School Diploma or GED required.
• Two years of supervisory experience leading a team.
• Basic math and computer skills required.
• Prior experience in a retail or customer service-related environment.
• Warehouse experience preferred.

Responsibilities

• Ensures proper maintenance, reporting and management of the store’s financial assets such as cash register tills, cash deposits and the change fund.
• Supervises team members to ensure they provide customers with the best service experience.
• Delegates tasks and duties for all store team members.
• Creates an environment that allows team members to achieve their expectations, goals, and performance measures.
• Meets or exceeds daily retail store goals.
• Develops relationships with donors and customers.
• Assists customer with purchases and pricing.
• Ensures the sales floor layout is customer friendly.
• Checks pricing to ensure policies and proper formats are utilized.
• Understands item pricing and “color of the week”.
• Assists with hiring and onboarding of new team members.
• Understands and practices all safety requirements.
• Performs other duties as assigned by Store Manager.

Skills

Supervisory experience

Customer service

Team leadership

Basic math

Basic computer skills

Education

High School Diploma or GED

Job description

Phenix City Location
3605 Highway 280/431
Phenix City, AL 36867, USA

Goodwill Industries of the Southern Rivers – Phenix City, AL

The Phenix City Retail Store, is currently looking for a hard-working and dedicated Retail Team Lead.

Goodwill Industries of the Southern Rivers, Inc.’s Retail Team Lead responsibilities:

• Ensures proper maintenance, reporting and management of the store’s financial assets such as, cash register tills, cash deposits and the change fund.
• Supervises team members to ensure they provide customers with the best service experience.
• Delegates tasks and duties for all store team members.
• Creates an environment that allows team members to achieve their expectations, goals, and performance measures.
• Meets or exceeds daily retail store goals.
• Develops relationships with donors and customers.
• Assists customer with purchases and pricing
• Ensures the sales floor layout is customer friendly.
• Checks pricing to ensure policies and proper formats are utilized.
• Understands item pricing and “color of the week”.
• Assists with hiring and onboarding of new team members.
• Understands and practices all safety requirements.
• Performs other duties as assigned by Store Manager.

You will be hired as a Retail Team Lead; you will be cross-trained and expected to learn and work all areas of the retail operation.

A full-time position averages 32-40 hours per week. Hours will fluctuate based on business needs, (i.e., seasonal changes, donation volumes, etc.) Operating days will fluctuate based on store location. The Retail Team Lead must be available to work any shifts Monday through Sunday.

Requirements:

• High School Diploma or General Education Degree (GED).
• Two years of supervisory experience leading a team.
• Basic math skills.
• Basic computer skills.
• Prior experience working in a retail or customer service-related environment.
• Warehouse experience, preferred.

Goodwill Industries of the Southern Rivers, Inc. is committed to our mission of Developing People, Changing Lives, and Building Communities. We seek to empower people with skills and opportunities to live fulfilled lives. We achieve our mission and vision through our values of Honesty, Integrity, Respect, Excellence, and Service. At Goodwill Industries of the Southern Rivers, Inc., we strive to hire individuals who live by our values and believe in our mission.

We offer a competitive benefits package including:

• Paid at an hourly rate
• Medical, Dental, Vision, and Life insurance
• A generous paid time off (PTO) plan
• 401k with a company match

We maintain a drug-free workplace and perform pre-employment substance abuse testing. GoodwillSR is an equal opportunity employer.

Qualifications

Skills

Behaviors

Motivations

Education

Required

High School/GED or better.

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.