Retail Team Lead

Goodwill Industries of the Southern Rivers; Opelika (AL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life insurance

Generous paid time off (PTO)

401(k) with company match

Job summary

Goodwill Industries of the Southern Rivers in Opelika is seeking a Retail Team Lead to assist with store operations and manage team performance. Candidates should have experience in supervisory roles and customer service. This full-time position offers a competitive benefits package, including medical insurance and a 401(k) plan.

The selected candidate will oversee daily store functions, ensure customer satisfaction, and promote a positive work environment. Applicants must be available for flexible scheduling, including weekends.

Qualifications

• Minimum two years of supervisory experience leading a team.
• Prior experience working in a retail or customer service-related environment.
• Warehouse experience preferred.

Responsibilities

• Assist Store Managers with general oversight of store operations.
• Ensure proper maintenance and management of financial assets.
• Supervise team members to provide the best customer service.

Skills

Supervisory experience

Basic math skills

Basic computer skills

Customer service skills

Education

High School Diploma or GED

Job description

Our retail store provides the fuel, the face, and gateway to all the awesome services we provide for individuals, families and organizations in the communities we serve. But, what does that mean for you as a team member? It means that you are connected to something bigger than yourself, something that helps shape the community you live with the most basic need of life...the ability to have a productive livelihood... The Retail Team Lead assists Store Managers with general oversight of store operations and workflows; supports team development efforts; assists with tactical training for all associate level staff, manages loss prevention program, upholds all safety standards and maintains GoodwillSR values.

Goodwill Industries of the Southern Rivers – Opelika, AL

Opelika Retail Store, located on 3740 Pepperell Pkwy, is currently looking for a hard-working and dedicated Retail Team Lead.

Goodwill Industries of the Southern Rivers, Inc.’s Retail Team Lead responsibilities:

• Ensures proper maintenance, reporting and management of the store’s financial assets such as cash register tills, cash deposits and the change fund.
• Supervises team members to ensure they provide customers with the best service experience.
• Delegates tasks and duties for all store team members.
• Creates an environment that allows team members to achieve their expectations, goals, and performance measures.
• Meets or exceeds daily retail store goals.
• Develops relationships with donors and customers.
• Assists customer with purchases and pricing.
• Ensures the sales floor layout is customer friendly.
• Checks pricing to ensure policies and proper formats are utilized.
• Understands item pricing and "color of the week".
• Assists with hiring and onboarding of new team members.
• Understands and practices all safety requirements.
• Performs other duties as assigned by Store Manager.

You will be hired as a Retail Team Lead; you will be cross‑trained and expected to learn and work all areas of the retail operation.

A full‑time position averages 32-40 hours per week. Hours will fluctuate based on business needs (i.e., seasonal changes, donation volumes, etc.). Operating days will fluctuate based on store location. The Retail Team Lead must be available to work any shifts Monday through Sunday.

Requirements:

• High School Diploma or General Education Degree (GED).
• Two years of supervisory experience leading a team.
• Basic math skills.
• Basic computer skills.
• Prior experience working in a retail or customer service‑related environment.
• Warehouse experience, preferred.

Goodwill Industries of the Southern Rivers, Inc. is committed to our mission of Developing People, Changing Lives, and Building Communities. We seek to empower people with skills and opportunities to live fulfilled lives. We achieve our mission and vision through our values of Honesty, Integrity, Respect, Excellence, and Service. At Goodwill Industries of the Southern Rivers, Inc., we strive to hire individuals who live by our values and believe in our mission.

We offer a competitive benefits package including:

• Paid at an hourly rate.
• Medical, Dental, Vision, and Life insurance.
• A generous paid time off (PTO) plan.
• 401(k) with a company match.

We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. GoodwillSR is an equal opportunity employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.