Retail Team Lead

Goodwill Houston; Houston (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Retail Team Lead to oversee daily operations and manage a dedicated team. This role emphasizes world-class customer service and efficient handling of donations, ensuring a productive work environment. The ideal candidate will possess strong management skills and retail experience, thriving in a fast-paced setting. Join a mission-driven organization that values teamwork and community impact, where your leadership will directly contribute to operational success and customer satisfaction. This is an exciting opportunity to grow within a supportive and dynamic team atmosphere.

Qualifications

• 1-2 years of retail sales experience preferred.
• Management experience of 1+ years is preferred.
• Ability to communicate well with various personality types.

Responsibilities

• Manage daily store operations in the absence of the Store Manager.
• Supervise and assist with training and development of Team Members.
• Ensure proper handling and processing of donations.

Skills

Retail Sales Experience

Management Skills

Customer Service

Time Management

Organizational Skills

Communication Skills

Education

High School Diploma

Tools

Point of Sale Systems

Basic Computer Skills

Job description

Join to apply for the Retail Team Lead role at Goodwill Houston

Job Title:

Retail Team Lead

Department:

Donated Goods Retail (DGR)

Reports To:

Store Manager

FLSA Status:

Non-Exempt

Payrate:

$16.00

Position Summary:

Under the leadership of the Store Manager and District Director, the RTL will assist with the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities:

1. Assume management responsibilities in the absence of the Manager or Assistant Manager including opening/closing and all day to day store operations.
2. Manage and influence team by communicating clear company goals daily, weekly and monthly.
3. Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at Point of Sale registers/safe.
4. Supervise and assist with the training and development of Team Members.
5. Ensure the proper handling and processing of incoming donation flow in and out of the store according to Goodwill Houston (GWH) policies and procedures.
6. Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
7. Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
8. Perform other duties as assigned by management.

Additional Responsibilities:

1. Demonstrates a high degree of professionalism in communication, attitude, and teamwork with customers and team members.
2. Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
3. Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations, and GWH Guiding Principles.
4. Must conduct work in a safe manner; maintain good housekeeping standards, keep aisles and pathways clear of clutter, and keep work areas neat and clean.
5. Adheres to local, state, and federal laws and regulations.

Minimum Qualifications:

1. High school diploma or equivalent preferred.
2. One (1) to two (2) years of retail sales experience is preferred.
3. Management/Supervisor experience of one (1) or more years is preferred.
4. Basic computer skills.
5. Good time management and organizational skills.
6. Ability to communicate and interact well with a variety of personality types.
7. Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight, and weekend shifts.
8. Must have reliable transportation.

Key Performance Indicators (KPI):

• Transaction Value (Assigned District vs. Goal)
• Donor Value (Assigned District vs Budget)
• Donors Integrity and Growth (Assigned District vs. Budget)
• Budget Sales vs. Actual Sales (Assigned District vs. Budget)
• Payroll as a Percent of Revenue (Assigned Districts vs. Goal)
• Budgeted Profit vs. Actual Profit (Assigned District vs. Goal)
• Retention Rate (Measured by annual leadership retention vs. LY, 30-Day New Hire retention vs. goal, and Annual Retention Rate vs. LY)
• Customer Service (Feedback from team, secret shopper, and donor ratings for assigned district)
• Change Roundup as a % of Transaction (>30 and higher than previous year)
• Active with Zero hours TMs vs Goal (Zero (0) - 28+ days) (Assigned District)
• Performance management / Training (Assigned District)
• Reporting - Team Meeting Minutes, Safety, Over/Short (Assigned District)
• Safety - 95% quarterly safety metric score
• GWH LMS Training completion

Physical Requirements/Work Environment:

The ability to continuously stand/walk for the duration of shift, frequently push/pull, occasionally bend/stoop/crawl/kneel/reach above shoulders, and climb a ladder. Able to lift up to 40 lbs. (fixture parts, cartons of product).

An indoor work environment with exposure to outside temperatures. The noise level in the normal work environment is usually moderate.

I understand this job description and requirements and that I am expected to complete all assigned duties. I understand that the job functions may change, and I may be transferred to another location at the discretion of Management.

I have read this job description, and I will be able to perform the essential functions of the position with or without accommodation.