Retail Team Lead

Goodwill Houston; Houston (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Retail Team Lead to enhance store operations and drive team success. This role involves managing daily activities, ensuring exceptional customer service, and overseeing the processing of donations. You'll have the opportunity to lead a dedicated team, implement company goals, and maintain a productive work environment. If you're passionate about making a difference and thrive in a fast-paced setting, this position offers a rewarding chance to contribute to a mission-driven organization that transforms lives through work. Join us in creating a positive impact in the community!

Qualifications

• High school diploma or equivalent preferred.
• 1-2 years of retail sales experience preferred.
• Management/supervisor experience preferred.

Responsibilities

• Assist with day-to-day operations and management of the store.
• Supervise and train team members for effective performance.
• Ensure proper handling and processing of donations.

Skills

Customer Service

Time Management

Communication Skills

Organizational Skills

Multi-tasking

Education

High School Diploma or Equivalent

Tools

Point of Sale Systems

Basic Computer Skills

Job description

Job Title: Retail Team Lead Department: Donated Goods Retail (DGR) Reports To: Store Manager FLSA Status: Non-Exempt Payrate: $16.00
Goodwill Houston (GWH) is leading change, connecting people, and improving the potential for the future of work. We educate, train, and hire individuals with barriers to employment to help them thrive. We connect people, families, and communities to improve lives and meet the workforce needs of today and tomorrow. Powered, in part, by donations and retail customers, we change lives through the power of work.

Position Summary:

Under the leadership of the Store Manager and District Director, the RTL will assist with the day-to-day operations and management of the store and donation area. To ensure efficient and cost-effective operation through world-class customer service, processing donated goods, quality control, and maintaining a productive workforce.

Essential Duties and Responsibilities:

• Assume management responsibilities in the absence of the Manager or Assistant Manager including opening/closing and all day to day store operations.
• Manage and influence team by communicating clear company goals daily, weekly and monthly.
• Accurately and efficiently complete all sales transactions and maintain proper cash accountabilities at Point of Sale registers/safe.
• Supervise and assist with the training and development of Team Members.
• Ensure the proper handling and processing of incoming donation flow in and out of the store according to Goodwill Houston (GWH) policies and procedures.
• Help ensure the timeliness of proper rotation of apparel and hard goods according to GWH policies and procedures.
• Accurately operate store systems and ensure financial and statistical counts are completed (donor counts, production standards, etc.).
• Perform other duties as assigned by management.

Additional Responsibilities:

• Demonstrates a high degree of professionalism in communication, attitude, and teamwork with customers and team members.
• Ability to multi-task, make quick decisions, adapt to change, and work in a team-oriented, fast-paced environment.
• Adheres to all GWH Policies & Procedures, Loss Prevention & Safety Regulations and GWH Guiding Principles.
• Must conduct work in a safe manner; maintain good housekeeping standards, have all aisles and pathways to fire exits clear and free from clutter, and keep work areas neat and clean.
• Adheres to local, state and federal laws and regulations.

Minimum Qualifications:

• High school diploma or equivalent preferred.
• One (1) to two (2) years of retail sales experience is preferred.
• Management/Supervisor one (1) or more years' experience is preferred.
• Basic computer skills.
• Good time management and organizational skills.
• Ability to communicate and interact well with a variety of personality types.
• Ability to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Must have reliable transportation.

Physical Requirements/Work Environment:

The ability to continuously stand/walk for duration of shift, frequently push/pull, occasionally bend/stoop/crawl/kneel/reach above shoulders and climb a ladder. Able to lift, up to, 40 lbs. (fixture parts, cartons of product).

An indoor work environment with exposure to outside temperatures. The noise level in the normal work environment is usually moderate.

I understand this job description and requirements and that I am expected to complete all assigned duties. I understand that the job functions may change, and I may be transferred to another location at the discretion of Management.

I have read this job description, and I will be able to perform the essential functions of the position with or without accommodation.