Retail Talent Development Partner

UNKNOWN; Bridgeport (WV); On-site; USD 30,000 - 35,000; Full time

Job summary

Goodwill of Southwestern Pennsylvania and North Central West Virginia seeks a Retail Talent Development Partner to design and deliver training that supports store leadership and teams. You will coach leaders, guide hands-on learning in Academy Store settings, and work with regional directors to address operational gaps.

Travel is required occasionally as part of cross‑site training initiatives, with a focus on sustaining customer service excellence and process improvements across our stores.

Qualifications

• Retail leadership experience with coaching and development focus.
• Experience collaborating with store leadership and regional directors.
• Hands-on training and development in retail operations.

Responsibilities

• Develop and implement training programs aligned with operational goals.
• Provide real-time coaching to employees and leadership.
• Facilitate hands-on training in Academy Store environments.
• Identify operational challenges and implement targeted training solutions.
• Maintain up-to-date knowledge of organizational policies and procedures.

Skills

Retail leadership

Coaching

Employee development

Merchandising

Education

Associate’s Degree

Bachelor’s Degree

Tools

LMS

Job description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill (https://www.goodwillswpa.org/work-at-goodwill/). You can help. We can show you how.

POSITION SUMMARY

The Retail Talent Development Partner (RTDP) plays a critical role in developing and delivering training programs that align with Goodwill’s operational goals and career development initiatives. This hands‑on role is responsible for coaching and guiding store leadership and team members, ensuring training is effectively applied in real-world
retail environments. By working closely with the Director of Retail Talent Development and People Services, the RTDP ensures that all training initiatives support operational efficiency, employee development, and continuous process improvement. This role also provides direct support to store operations when necessary, ensuring business continuity and leadership coverage.

Duties will also include but are not limited to

• Assist in the development and implementation of training programs that address operational and leadership needs, in collaboration with the Director of Retail Talent Development and People Services.
• Provide real-time coaching to employees and leadership teams to reinforce learning and enhance skills.
• Actively engage in Academy Store to facilitate hands‑on training, ensuring employees gain practical experience.
• In collaboration with the Director of Retail Talent Development, partner with Regional Directors and site leadership teams to identify operational challenges and implement targeted training solutions.
• Maintain a current and up-to-date understanding of and comply with all organization policies and procedures

Travel: This position requires occasional travel, and the individual must be willing to travel as needed.

QUALIFICATIONS

• Candidates must have retail leadership experience (5+ years with an Associate’s Degree or 3+ years with a Bachelor’s Degree), along with hands‑on training and development experience, employee coaching, and a strong understanding of retail operations such as staffing, customer service, and merchandising. They should also have experience collaborating with store leadership and regional directors to drive performance.

Preferred Experience

• Preferred experience includes multi‑unit training, process improvement (Kaizen, Lean, or Six Sigma), LMS utilization, instructional design, and workforce development initiatives such as succession planning and career pathing.

External Hiring Range: $21.87-$25.24/hour

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS

• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI, and PA PATCH).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.