Retail Talent Development Partner

Goodwill-of-Southwestern-Pennsylvani; North Versailles (Allegheny County); On-site; USD 46,000 - 53,000; Full time

Job summary

Goodwill of Southwestern Pennsylvania is seeking a Retail Talent Development Partner to coach store leadership and team members, delivering training that improves operational efficiency and employee development.

You will work with the Director of Retail Talent Development and People Services to ensure training aligns with organizational goals and store performance across regions.

Qualifications

• Retail leadership experience with hands-on training and development
• Experience coaching and guiding store leadership and teams
• Strong understanding of retail operations: staffing, customer service, and merchandising

Responsibilities

• Assist in developing and implementing training programs addressing operational and leadership needs.
• Provide real-time coaching to employees and leadership to reinforce learning.
• Lead hands-on training in Academy Store to ensure practical skills.
• Collaborate with Regional Directors and site leadership to identify challenges and implement targeted training solutions.

Skills

Retail leadership

Coaching/mentoring

Staffing & customer service

Merchandising

Education

Associate’s Degree

Bachelor’s Degree

Tools

LMS utilization

Instructional design

Kaizen

Lean

Six Sigma

Job description

North Versailles Retail Operations Center / Outlet
294 Lincoln Hwy
North Versailles Twp, PA 15137, USA

Description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one, and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities from entry-level to management in retail, human services, and administrative fields.Learn more about working at Goodwill . You can help. We can show you how.

POSITION SUMMARY:

The Retail Talent Development Partner (RTDP) plays a critical role in developing and delivering training programs that align with Goodwill’s operational goals and career development initiatives. This hands-on role is responsible for coaching and guiding store leadership and team members, ensuring training is effectively applied in real-world
retail environments. By working closely with the Director of Retail Talent Development and People Services, the RTDP ensures that all training initiatives support operational efficiency, employee development, and continuous process improvement. This role also provides direct support to store operations when necessary, ensuring business continuity and leadership coverage.

Duties will also include but are not limited to:

• Assist in the development and implementation of training programs that address operational and leadership needs, in collaboration with the Director of Retail Talent Development and People Services.
• Provide real-time coaching to employees and leadership teams to reinforce learning and enhance skills.
• Actively engage in Academy Store to facilitate hands-on training, ensuring employees gain practical experience.
• In collaboration with the Director of Retail Talent Development, partner with Regional Directors and site leadership teams to identify operational challenges and implement targeted training solutions.
• Maintain a current and up-to-date understanding of and comply with all organization policies and procedures

Travel: This position requires occasional travel, and the individual must be willing to travel as needed.

QUALIFICATIONS:

• Candidates must have retail leadership experience (5+ years with an Associate’s Degree or 3+ years with a Bachelor’s Degree), along with hands-on training and development experience, employee coaching, and a strong understanding of retail operations such as staffing, customer service, and merchandising. They should also have experience collaborating with store leadership and regional directors to drive performance.

Preferred Experience:

• Preferred experience includes multi-unit training, process improvement (Kaizen, Lean, or Six Sigma), LMS utilization, instructional design, and workforce development initiatives such as succession planning and career pathing.

External Hiring Range: $21.87-$25.24/hour

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI, and PA PATCH)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.