Retail Support Specialist

Randalls; Boise, Northern (ID, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Weekly pay

Earned wage access

Associate discounts

Medical/Dental/401k benefits

Paid time off

Training & development

Inclusive work environment

Job summary

Albertsons Companies is seeking a Retail Support Specialist to triage store inventory issues and provide first-line resolution within replenishment and forecasting processes. You’ll collaborate with IT, planning teams, and DC Operations to keep inventories aligned with demand and store goals.

The role supports the FaR function in a fast-paced Supply Chain environment, offering opportunities to influence replenishment workflows and improve store service levels across multiple systems.

Qualifications

• Experience in Grocery Retail or Inventory Operations preferred.
• 3–5 years of coordination or project support experience.
• Strong communication and confidentiality skills.
• Ability to multitask across multiple systems.
• Proficient in MS Office; Pivot Tables and advanced functions.

Responsibilities

• Triage and act as a first response for store inventory issues.
• Troubleshoot root causes of inventory issues across multiple systems.
• Communicate problems and coordinate solutions with relevant teams.
• Coordinate with IT, Replenishment, DC Operations and planners.
• Develop and communicate policies affecting store inventory and SOPs.
• Ensure issue resolution within SLAs and provide extra support as needed.
• Participate in team skill development and project initiatives.

Skills

Grocery Retail

Inventory Operations

B2B Support

BlueYonder

Oracle

ServiceNow

SQL Queries

MS Office

Pivot Tables

Advanced Functions

Lift 30 lbs

Education

Associate/Bachelor's degree

Tools

BlueYonder

Oracle

ServiceNow

Job description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.

Main responsibilities:

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

TheRetailSupport Specialistis responsible fortriaging and providing store support forreplenishmentsystem processes. This position will resolve issues, communicate, and collaborate with key departments to ensure the replenishment system isoperatingas plannedin order toallow our stores to haveappropriate inventoriesto providean excellentcustomer experience. This position is a part of the Supply Chain department supporting Forecasting and Replenishment (FaR).

• Triage and act as a first response team for store inventory issues


• Troubleshoot cause of store inventory issues by analyzing information in multiple systems


• Communicate problems and coordinate solutions to relevant teams


• Resolve casual issues withappropriate businessunits (IT, Replenishment Planners, DC Operations, Demand Planners, Retail Ops, etc.)


• Analyze, recommend, and communicatepolicies and procedureand company best practices affecting inventory within the stores


• Ensure service issue resolution within company guidelines and service-level agreements


• Provideadditionalsupport as needed


• Participateand collaborate on thecontinued development ofteamskills,processesandprojects

We are looking for candidates who possess the following:

• Associate/Bachelor'sdegree preferred


• ExperiencewithGroceryRetail,InventoryOperations orB2Bsupporthighly preferred


• Experiencewithplanningsoftware andservice toolshighlypreferred (BlueYonder, Oracle,ServiceNow)


• 3-5 years' experience providing coordination and/or project support to one or more senior level positions


• Ability to perform work independently under pressure and at stringent levels of efficiency


• Strong verbal and written communication skills to work effectively with co-workers, senior level contacts whilemaintainingconfidentiality of privileged information in the course of work


• Ability to multi-task and work in multiple systems at a time


• Experiencewriting/runningSQLqueriesand analyzing reports


• Must have strong MS Office skills including Word, Excel, PowerPoint, and Outlook


• Must haveexperiencewithExcel features such asPivot Tables andadvancefunctions


• Ability to lift 30 pounds or more


• Work typically performed in a temperature-controlled environment


• Spendslong periodsof time at desk or computer terminal


• Uses calculators, keyboards, telephone, and other office equipmentin the course ofa normal workday

We also provide a variety of benefits including:

• Competitive wages paid weekly


• Access to up to 50% of your earned wages before payday, via our partnership with Stream


• Associate discounts


• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)


• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits


• Leaders invested in your training, career growth and development


• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values –

ACI Values

#LI-AC1

A copy of the full job description can be made available to you.