Retail Support Manager

Stanford FCU; Palo Alto (CA); On-site; USD 101,000 - 115,000; Full time

Job summary

Stanford Federal Credit Union is seeking a Retail Support Manager in Palo Alto, CA. This full-time role leads the Retail Support Department, guiding daily operations and improving efficiency while coaching staff to reach their highest potential.

Applicants should have 3+ years of management experience in a financial institution and a commitment to prompt, courteous service for members and staff alike. Join a Bay Area top workplace with a mission-driven culture.

Qualifications

• 3+ years of management experience in a financial institution.

Responsibilities

• Oversee day-to-day operations of the Retail Support Department.
• Coach and train associates, delegating and following up on daily tasks.
• Manage performance and department coverage while supporting members and staff promptly and courteously.
• Collaborate with other areas of the Credit Union and third-party providers to ensure smooth operations.

Skills

Management experience

Financial institution experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Retail Support Manager

Full Time Management Palo Alto, CA, US

11 days ago Requisition ID: 1674

Salary Range: $101,000.00 To $115,000.00 Annually

Retail Support Manager Opportunity at Stanford Federal Credit Union!

We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual yearning to make a difference, we need you on our team! Members really do come first at Stanford FCU because we’re non-profit and owned by our members. Our members work for Stanford University and some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry.

Stanford FCU is a $4.5 billion company with a global reach of over 95,000 members in 90 countries and growing! Come grow with us and see what it’s like to work for a Bay Area Top Workplace. As our CEO says, "we work hard, and we play hard", and we need your help to improve even more financial lives!

The Retail Support Manager is responsible for the day-to-day management of the Retail Support Department. The manager will be responsible for the daily supervision, operations, and increased efficiency of the department, as well as for coaching and developing team members to achieve their highest potential. They are responsible for coaching and training associates, delegating, and following up on daily tasks, managing performance, ensuring adequate department coverage, and assisting with other duties and projects as requested. The manager will also ensure members and staff are supported promptly, courteously, efficiently, and professionally. Builds supportive relationships with all areas of the Credit Union as well as with various third-party providers.

Who YOU are:

• Requires 3+ years of management experience in a financial institution with