Card Payments Admin

Stanford Federal Credit Union; Palo Alto (CA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, vision, life/AD&D and

Short-term disability insurance

401(k) matching up to 5%

Education reimbursement up to $5,200/年

Paid Sick Time

Paid Vacation Time

Paid Federal banking holidays

Job summary

Stanford Federal Credit Union is hiring a Card Payments Admin to support daily card order processing and production in Palo Alto. This full-time clerical role requires attention to detail, strong communication, and familiarity with banking concepts.

Onsite work, with competitive benefits and opportunities to grow within a nonprofit member-owned credit union. The team focuses on accurate card production, inventory monitoring, and timely resolution of inquiries while adhering to regulatory

Qualifications

• 6+ months credit union/banking experience.
• Familiarity with general banking concepts, practices and regulations.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• High School Diploma/GED required.

Responsibilities

• Monitor, process, and resolve member card order inquiries across channels.
• Print, pack and ship member card orders promptly with accuracy.
• Monitor inventory of card production materials such as plastic stock, cleaning supplies, packaging and inserts.
• Maintain accurate records of card production activities.
• Communicate with internal and external members to ensure smooth production and timely issue resolution.
• Support other Payments team functions as needed.
• Understand and comply with Bank Secrecy Act requirements and policies.

Skills

Credit union experience

Banking concepts

Organization

Communication

Time management

Education

High School Diploma/GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Card Payments Admin

Full Time Clerical Palo Alto, CA, US

4 days ago Requisition ID: 1682

Salary Range: $26.00 To $32.00 Hourly

Card Payments Admin Opportunity at Stanford Federal Credit Union!

We’re on a mission to improve financial lives! If you’re a high-energy, compassionate, and collaborative individual with a desire to make a difference, we encourage you to consider joining our SFCU team! Members really do come first at Stanford FCU because we’re non-profit and owned by our members. Our members work for Stanford University or some of the most innovative companies in Silicon Valley—and we provide them with the most generous financial benefits in our industry.

Stanford FCU is a $4.5 billion company with a global reach of over 95,000 members in 90 countries and growing! Come grow with us and see what it’s like to work for a Bay Area Top Workplace. As our CEO says, “we work hard, and we play hard”, and we need your help to improve even more financial lives!

The Card Payments Admin focuses on the production/processing and monitoring of member card orders. They ensure production runs smoothly and address any issues in a timely manner. This includes monitoring inventory of card production.

*Please note this position is 100% onsite in Palo Alto, CA*

Who YOU are:

• At least 6+ months credit union/banking experience
• Familiarity with general banking concepts, practices and regulations
• Excellent organizational and time management skills
• Strong communication and interpersonal skills
• High School Diploma/GED required

What YOU’LL do:

• Responsible for daily monitoring, processing, and resolution of member card order inquiries through multiple communication channels
• Print, pack and ship member card orders in a timely manner, and ensure the accuracy and quality of those orders
• Monitor inventory of card production materials such as plastic stock, cleaning supplies, packaging and inserts
• Maintain accurate records of card production activities
• Communicate with internal and external members to ensure production runs smoothly and any issues are addressed in a timely manner
• Support the other functions of the Payments team as needed
• Responsible for understanding, adhering to, and complying with Bank Secrecy Act requirements and the Credit Union’s Bank Secrecy Act policies and procedures

Some of our benefits for YOU:

• 100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
• Employer 401(k) matching up to 5% plus additional annual discretionary contributions
• Education reimbursement up to $5,200/year
• Employee recognition program with cash incentives
• Commuter Toll Benefit $100-$200/month (based on position)
• Wellness Benefits up to $1,200 per year
• Paid Sick Time accrues at two weeks per year
• Paid Vacation Time accrues at three weeks per year
• Paid Federal banking holidays (approximately 11 per year)
• Ongoing training and education, seminars, and conferences
• Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
• Waived fees and deposit bonuses on Stanford FCU accounts
• Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources.

Stanford Federal Credit Union providescompetitivepay ranges based on factors such as (but not limited to) the scope and responsibilities,qualificationsneeded for the position andexternal market pay for comparablepositions.

Please Note: SFCU does not provide work visa sponsorship or accept visa transfers for any positions.
Stanford Federal Credit Union is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.