Electronic Payments Manager

Stanford Federal Credit Union; Palo Alto (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision coverage

Life/AD&D insurance

Short-term disability

401(k) matching

Education reimbursement

Paid time off

Holidays

Job summary

Stanford Federal Credit Union is seeking an Electronic Payments Manager in Palo Alto to lead daily operations across wires, ACH, checks, and mobile deposits. You will drive risk management, regulatory compliance, and enable exceptional member experiences through proactive issue resolution and service delivery improvements.

The role emphasizes leadership, coaching, and cross-functional collaboration while supporting system implementations and process improvements within a high-growth payments

Qualifications

• Five years related experience in financial services; one year managing other employees preferred.
• A four-year degree from an accredited College or University preferred; or equivalent combination of education and experience. AAP/NCP is a plus.
• In-depth knowledge of OFAC and BSA (Office of Foreign Assets Control)
• Strong customer service and interpersonal skills.
• Proficient in Microsoft Excel and Word.

Responsibilities

• Lead and oversee daily electronic payment operations, including domestic and international wire transfers, ACH processing, check processing, mobile deposits, and other payment-related transactions.
• Manage operational risk and compliance controls by ensuring adherence to applicable regulations, internal policies, NACHA rules, wire transfer requirements, and fraud prevention procedures.
• Drive an exceptional member experience by monitoring member feedback, addressing escalated issues, and identifying opportunities to improve service delivery, operational efficiency, and overall satisfaction.
• Provide leadership, coaching, and development to team members by setting performance expectations, conducting regular performance reviews, delivering feedback, and fostering a culture of accountability, collaboration, and continuous improvement.
• Support strategic departmental and organizational initiatives, including system implementations, process improvements, product enhancements, and other projects that strengthen the payment services function.
• Cross-train on all department functions and serve as a hands-on resource and backup for critical operational tasks, ensuring seamless support during staffing absences, peak processing periods, and emergency situations.

Skills

Financial services experience

People management

Customer service

Leadership

Interpersonal skills

Regulatory knowledge (OFAC, BSA)

Communication

Education

Bachelor's degree preferred

AAP/NCP certification a plus

Tools

Microsoft Excel

Microsoft Word

Job description

Electronic Payments Manager Opportunity at Stanford Federal Credit Union!

We're on a mission to improve financial lives!

If you're a high-energy, compassionate, and collaborative individual with a desire to make a difference, we encourage you to consider joining our SFCU team! Members really do come first at Stanford FCU because we're non-profit and owned by our members. Our members work for Stanford University or some of the most innovative companies in Silicon Valley - and we provide them with the most generous financial benefits in our industry.

Stanford FCU is a $4.5 billion company with a global reach of over 95,000 members in 90 countries and growing! Come grow with us and see what it's like to work for a Bay Area Top Workplace. As our CEO says, "we work hard, and we play hard", and we need your help to improve even more financial lives!

Who YOU are:

• Five years related experience in financial services, and one year managing other employees preferred.
• A four-year degree (BS, BA, BSC, etc.) from an accredited College or University preferred; or equivalent combination of education and experience. AAP/NCP is a plus.
• In-depth knowledge of OFAC and BSA (Office of Foreign Assets Control)
• Strong customer service and interpersonal skills.
• Proficient in Microsoft Excel and Word.

What YOU’LL do:

• Lead and oversee daily electronic payment operations, including domestic and international wire transfers, ACH processing, check processing, mobile deposits, and other payment-related transactions. Ensure all activities are completed accurately, efficiently, and within established service levels and regulatory timeframes.
• Manage operational risk and compliance controls by ensuring adherence to applicable regulations, internal policies, NACHA rules, wire transfer requirements, and fraud prevention procedures. Monitor exceptions, investigate discrepancies, and implement corrective actions as needed.
• Drive an exceptional member experience by monitoring member feedback, addressing escalated issues, and identifying opportunities to improve service delivery, operational efficiency, and overall satisfaction.
• Provide leadership, coaching, and development to team members by setting performance expectations, conducting regular performance reviews, delivering feedback, and fostering a culture of accountability, collaboration, and continuous improvement.
• Support strategic departmental and organizational initiatives, including system implementations, process improvements, product enhancements, and other projects that strengthen the payment services function.
• Cross-train on all department functions and serve as a hands-on resource and backup for critical operational tasks, ensuring seamless support during staffing absences, peak processing periods, and emergency situations.

Some of our benefits for YOU:

• 100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
• Quarterly incentives up to 10% of your salary (based on position)
• Employer 401(k) matching up to 5% plus additional annual discretionary contributions
• Education reimbursement up to $5,200/year
• Employee recognition program with cash incentives
• Commuter Toll Benefit $100-$200/month (based on position)
• Wellness Benefits up to $1,200 per year
• Paid Sick Time accrues at two weeks per year
• Paid Vacation Time accrues at three weeks per year
• Paid Federal banking holidays (approximately 11 per year)
• Ongoing training and education, seminars, and conferences
• Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
• Waived fees and deposit bonuses on Stanford FCU accounts
• Flex health/transit plan availability
• Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources

Stanford Federal Credit Union provides competitive pay ranges based on factors such as (but not limited to) the scope and responsibilities, qualifications needed for the position and external market pay for comparable positions.

Please Note: SFCU does not provide work visa sponsorship or accept visa transfers for any positions.

Stanford Federal Credit Union is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.