Retail Supervisor - Winter Season

Alterra Mountain Company; Winter Park (CO); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Free season pass to Winter Park andall

Discounted friends & family tickets

Medical, dental, vision, life, paidPar

401(k) plan with 100% company match -

Job summary

Winter Park Resort, operated by Alterra Mountain Company, seeks a Seasonal Retail Supervisor to coordinate daily store functions and oversee staff. You will drive guest satisfaction, manage cash operations, and ensure safety and high standards.

Responsibilities include meeting sales goals, supporting hiring and training, maintaining displays, and collaborating with the Retail Manager to stock and schedule. Strong English, basic computer skills, and flexibility to work weekends are required.

Qualifications

• High school diploma or GED required; must be able to work overtime, weekends, holidays.
• Excellent written and verbal English communication.
• Experience in retail or guest service preferred but not required.

Responsibilities

• Meet daily, weekly, monthly, and yearly sales goals.
• Handle cash and operate POS with accuracy.
• Assist in recruiting and training store staff.
• Maintain store cleanliness and attractive displays.
• Open/close the store as needed and manage schedules.
• Provide high quality guest service and resolve complaints.

Skills

MS Office

English fluency

Verbal communication

Written communication

Customer service

Education

High School Diploma or GED

Tools

POS system

Job description

Seasonal

Who We Are: At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

Perks & Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

POSITION SUMMARY

The Retail Supervisor's responsibility is to coordinate the daily functions of the retail store assigned to him or her as directed by the Retail Manager for that store. The Retail Supervisor is responsible for overseeing the employees assigned to his/her location, insuring an excellent, quality, and safe resort and mountain experience for our guests through the retail staff. He/she is part of the team that is responsible for the overall profitability of the entire store. He/she consistently follows policies and procedures as set forth in the Employee Handbook and in Retail Rental training.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

WAGE

Hourly pay: $22

ESSENTIAL DUTIES

• Able to meet daily, weekly, monthly, and yearly sales goals.
• Performs goal setting and promotes up selling, add-on sales, and sell-through.
• Handles guests problems and complaints professionally and resolves them in such a way to ensure our guests receive an excellent, quality filled resort and mountain experience.
• Oversees the daily cash register operations and insures accurate end of the day procedures and accounting of revenue.
• Is a key holder for their specific location andis responsible for opening and closing when scheduled.
• Is responsible for maintaining store standards of cleanliness and staff behavior.
• Is responsible for maintaining neat and effective displays that promote sell-through.
• Is responsible for presenting the store merchandise in a pleasing, polite manner, to the guest and assists in satisfying their product needs, wants and desires in order to insure an excellent, quality, and safe resort and mountain experience.
• Assists the Retail Manager/Supervisor in recruiting, interviewing, and hiring department staff.
• Attends product knowledge clinics during the normal store operating hours and after closing hours as needed.
• Assists the Retail Manager in communicating with the Warehouse Supervisor and Buyer's to insure the store is adequately stocked and supplied with sell-through merchandise.
• Enforces department policy on controlling internal and external shrinkage.
• Operates, with efficiency, the computer point of sale system, (cash register).
• Has excellent cash handling and credit card handling skills.
• Is a team player and understands and exhibits cooperation.
• Performs other duties as needed.

Supervisory Duties

• Acts as the MOD in the absence of the Retail Manager to include managing staff in their location(s).
• Assists the Retail Manager in the hiring process.
• Assists the Retail Manager in creating the store schedule.
• Implements and encourages the retail employee incentive programs.
• Assists the Retail Manager in administering employee performance reviews and other duties as deemed necessary by the Retail Manager.
• Assists their Manager in effective and consistent discipline up to and including suspension if necessary. Understands, and completes required documentation as needed.
• Promotes and enforces with the retail staff the policies and procedures, as set forth in the Employee Handbook and Retail Rental training.
• Assists the Retail Manager in coaching and training the Retail Staff on a daily basis. This includes assisting with formal vendor product clinics, the beginning of season resort training and Retail Rental department orientations.

REQUIRED QUALIFICATIONS

• Working knowledge of Microsoft Office and basic computer functionality required
• Valid Colorado Driver's License ad clean motor vehicle record desired.
• Must be available to work overtime, weekends, holidays and respond to emergency schedule changes, as business requires.
• Must able to speak and write English as a primary language.
• Excellent verbal and written communication skills required in dealing with guests, supervisors, fellow employees, managers, and other departments.
• Must possess a friendly, outgoing personality being able to approach guests with a positive attitude, a smile, and help them in their in-store needs, wants and desires.

Experience

• Retail merchandising experience desired, but not necessary.
• Guest Service experience, in some way, is desired, but not necessary.

EDUCATION REQUIREMENTS

• High School Diploma or GED required

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

AN EQUAL OPPORTUNITY EMPLOYER

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Winter Park Resort is an equal opportunity employer.

Application Deadline

Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications.