Retail Lead Associate - Winter Season

Winter Park Resort; Winter Park (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Season pass

Friends & family tickets

Medical, dental, vision

Paid parental leave

401(k) match

Mental health resources

Food & beverage and retail discounts

Onsite childcare

Equipment rentals discounts

Job summary

Winter Park Resort is seeking a Retail Lead Associate to coordinate daily store functions under the Retail Manager. You will help ensure store profitability and maintain high guest service standards in a fast-paced environment.

The position requires English fluency, strong communication, and ability to meet sales goals. Benefits include season pass, discounts, and 401(k) match. Training and team collaboration are emphasized.

Qualifications

• High School Diploma or GED required.
• Must be able to speak and write English as a primary language.
• Excellent verbal and written communication skills required.
• Working knowledge of Microsoft Office and basic computer functionality required.
• Valid Colorado Driver's License and clean MVR.
• Must be available to work overtime, weekends, holidays and respond to emergency schedule changes.

Responsibilities

• Meet daily, weekly, monthly, and yearly sales goals.
• Promote up selling, add-on sales, and sell-through.
• Handle guest problems and complaints professionally and resolves them.
• Open and close store as scheduled.
• Oversee cash register operations and end-of-day revenue accounting.
• Maintain store cleanliness and displays.
• Present merchandise in a pleasing manner and assist guests.
• Attend product knowledge clinics during store hours and after closing hours.
• Coordinate with Warehouse and Buyers to keep shelves stocked.
• Enforce department policy on shrinkage.

Skills

Microsoft Office

Basic computer functionality

English language proficiency

Excellent communication

Friendly personality

Overtime availability

Guest service

Education

High School Diploma or GED

Tools

Point of Sale system

Job description

Seasonal

Who We Are:

At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

Perks & Benefits

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

Position Summary

The Retail Lead Associate's main responsibility is to coordinate the daily functions of the retail store assigned to him or her as directed by the Retail Manager and/or the Retail Supervisor for that store. He/she is part of the team that is responsible for the overall profitability of the entire store. He/she consistently follows policies and procedures as set forth in the Employee Handbook and in Retail Rental training.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Wage

Hourly pay: $20.50 per hour

Essential Duties

• Able to meet daily, weekly, monthly, and yearly sales goals.
• Performs goal setting and promotes up selling, add-on sales, and sell-through.
• Handles guests problems and complaints professionally and resolves them in such a way to ensure our guests receive an excellent, quality filled resort and mountain experience.
• Is a key holder for their specific location and is responsible for opening and closing when scheduled.
• Oversees the daily cash register operations and insures accurate end of the day procedures and accounting of revenue.
• Is responsible for maintaining store standards of cleanliness and staff behavior
• Is responsible for maintaining neat and effective displays that promote sell-through.
• Is responsible for presenting the store merchandise in a pleasing, polite manner, to the guest and assists in satisfying their product needs, wants and desires in order to insure an excellent, quality, and safe resort and mountain experience.
• Attends product knowledge clinics during the normal store operating hours and after closing hours as needed.
• Assists the Retail Manager/Supervisor in communicating with the Warehouse Supervisor and Buyer's to insure the store is adequately stocked and supplied with sell-through merchandise.
• Enforces department policy on controlling internal and external shrinkage.
• Operates, with efficiency, the computer point of sale system, (cash register).
• Has excellent cash handling and credit card handling skills.
• Is a team player and understands and exhibits cooperation.
• Performs other duties as needed.
• Is a team player and understands and exhibits cooperation.
• Performs other duties as needed.

Supervisory Duties

• Acts as the MOD in the absence of the Retail Manager/Supervisor.
• Provides input to the Retail Manager/Supervisor in creating the store schedule.
• Implements and encourages the retail employee incentive programs.
• Promotes and enforces with the retail staff the policies and procedures, as set forth in the Employee Handbook and Retail Rental training.

Required Qualifications

• Working knowledge of Microsoft Office and basic computer functionality required
• Valid Colorado Driver's License ad clean motor vehicle record desired.
• Must be available to work overtime, weekends, holidays and respond to emergency schedule changes, as business requires.
• Must able to speak and write English as a primary language.
• Excellent verbal and written communication skills required in dealing with guests, supervisors, fellow employees, managers, and other departments.
• Must possess a friendly, outgoing personality being able to approach guests with a positive attitude, a smile, and help them in their in-store needs, wants, and desires.

Experience

• Retail merchandising experience desired, but not necessary.
• Guest Service experience, in some way, is desired, but not necessary.

Education Requirements

• High School Diploma or GED required

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

Working Conditions

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

An Equal Opportunity Employer

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.

Application Deadline

Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications.