Retail Lead Associate - Winter Season

Alterra Mountain Company; Winter Park (CO); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Free season pass to Winter Park and on

Discounted friends & family tickets

Medical, dental, vision, life, paidPar

401(k) plan with 100% company match -

Mental health resources

Food & beverage and retail discounts

Onsite employee childcare

Discounted equipment rentals, pro-deal

Job summary

Winter Park Resort is seeking a Seasonal Retail Lead Associate to coordinate daily functions of the store under the Retail Manager/Supervisor. You will help drive store profitability, manage a key-holder shift, and ensure top-notch guest service.

Responsibilities include meeting sales goals, overseeing cash handling, maintaining displays, and supporting inventory and staff coordination. This role requires English communication and flexibility for weekends/holidays.

Qualifications

• High School Diploma or GED is required.
• Retail or guest services experience is preferred.
• Must be able to communicate effectively in English.

Responsibilities

• Meet daily, weekly, monthly, and yearly sales goals.
• Manage opening/closing and act as key holder.
• Oversee cash register operations and end-of-day accounting.
• Maintain store standards, displays, and inventory flow.
• Provide excellent guest service and resolve issues professionally.

Skills

Guest Service

Cash Handling

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Seasonal

Who We Are:

At 67 miles away, Winter Park is the closest ski resort to Denver. With easy access to 765,000 acres of public land, Winter Park is home to endless adventures. Whether you are looking to have your first taste of a winter season or to build a long-term career, we have something for everyone.

Perks & Benefits:

• Free season pass to Winter Park and all Alterra Resorts
• Discounted friends & family tickets
• Medical, dental, vision, life, paid parental leave and more for eligible employees
• 401(k) plan with 100% company match - up to 4%
• Mental health resources for all employees
• Food & beverage and retail discounts
• Onsite employee childcare based on availability
• Discounted equipment rentals, pro-deals, and more

POSITION SUMMARY:

The Retail Lead Associate's main responsibility is to coordinate the daily functions of the retail store assigned to him or her as directed by the Retail Manager and/or the Retail Supervisor for that store. He/she is part of the team that is responsible for the overall profitability of the entire store. He/she consistently follows policies and procedures as set forth in the Employee Handbook and in Retail Rental training.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

WAGE:

Hourly pay: $20.50 per hour

ESSENTIAL DUTIES:

• Able to meet daily, weekly, monthly, and yearly sales goals.
• Performs goal setting and promotes up selling, add-on sales, and sell-through.
• Handles guests problems and complaints professionally and resolves them in such a way to ensure our guests receive an excellent, quality filled resort and mountain experience.
• Is a key holder for their specific location and is responsible for opening and closing when scheduled.
• Oversees the daily cash register operations and insures accurate end of the day procedures and accounting of revenue.
• Is responsible for maintaining store standards of cleanliness and staff behavior
• Is responsible for maintaining neat and effective displays that promote sell-through.
• Is responsible for presenting the store merchandise in a pleasing, polite manner, to the guest and assists in satisfying their product needs, wants and desires in order to insure an excellent, quality, and safe resort and mountain experience.
• Attends product knowledge clinics during the normal store operating hours and after closing hours as needed.
• Assists the Retail Manager/Supervisor in communicating with the Warehouse Supervisor and Buyer's to insure the store is adequately stocked and supplied with sell-through merchandise.
• Enforces department policy on controlling internal and external shrinkage.
• Operates, with efficiency, the computer point of sale system, (cash register).
• Has excellent cash handling and credit card handling skills.
• Is a team player and understands and exhibits cooperation.
• Performs other duties as needed.
• Is a team player and understands and exhibits cooperation.
• Performs other duties as needed.

Supervisory Duties:

• Acts as the MOD in the absence of the Retail Manager/Supervisor.
• Provides input to the Retail Manager/Supervisor in creating the store schedule.
• Implements and encourages the retail employee incentive programs.
• Promotes and enforces with the retail staff the policies and procedures, as set forth in the Employee Handbook and Retail Rental training.

REQUIRED QUALIFICATIONS:

• Working knowledge of Microsoft Office and basic computer functionality required
• Valid Colorado Driver's License ad clean motor vehicle record desired.
• Must be available to work overtime, weekends, holidays and respond to emergency schedule changes, as business requires.
• Must able to speak and write English as a primary language.
• Excellent verbal and written communication skills required in dealing with guests, supervisors, fellow employees, managers, and other departments.
• Must possess a friendly, outgoing personality being able to approach guests with a positive attitude, a smile, and help them in their in-store needs, wants, and desires.

Experience:

• Retail merchandising experience desired, but not necessary.
• Guest Service experience, in some way, is desired, but not necessary.

EDUCATION REQUIREMENTS:

• High School Diploma or GED required

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS:

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

AN EQUAL OPPORTUNITY EMPLOYER:

Winter Park Resort is an Equal Opportunity Employer and is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment.

Application Deadline:

Recruiting timelines vary by position, however, all Winter Park Resort positions accept applications for a minimum of 3 business days from the posting date listed above. This position is open and still accepting applications.