Retail Supervisor - Seven Bays Marina

Guest Services, Inc.; Davenport (WA); On-site; USD 23,298 - 33,182; Full time

Job summary

A hospitality services company in Davenport is seeking a Retail Supervisor to assist the General Manager with unit operations and floor management. The Supervisor will oversee staff, ensure guest satisfaction, manage inventory, and maintain facility standards. Candidates should have a high school diploma and a commitment to exceptional customer service. This position offers an opportunity to cultivate a team environment and contribute to financial goals.

Responsibilities

• Ensure complete guest satisfaction at all times.
• Monitor and supervise set up and maintenance of retail area.
• Complete sales in POS accurately and efficiently.
• Train hourly staff for peak performance and monitor development.
• Maintain safe facility environment and report issues.
• Assist management team with inventory procedures.
• Receive and verify quantities of merchandise.
• Perform opening and closing procedures.

Education

High School Diploma

Job description

Job Summary

The Retail Supervisor assists the General Manager in all aspects of unit operations and floor management, including staff, inventory, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. In addition, the Supervisor assists in cultivating a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level.

Compensation: 20.50 USD Hourly

Essential Functions

• Ensure complete guest satisfaction at all times. Handle guests' complaints and solve them according to customer service standards.
• Monitor and supervise set up and maintenance of retail area and cashier stations to ensure quality standards.
• Complete sales in POS in an accurate, efficient and friendly manner; assist clerks with same.
• Assist in recruiting, supervising, scheduling, disciplining, reviewing, and directing the unit's staff at the direction of the General Manager. Train hourly staff for peak performance and monitor staff's development.
• Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit's equipment, inventory, housekeeping, sanitation, cash control, dress, and employee hygiene. Notify General Manager of all unusual events, circumstances, or other safety or quality control issues.
• Assist management team with inventory procedures as directed.
• Receive and verify quantities of merchandise, organize and stock store, set displays.
• Perform opening and/or closing procedures.
• Maintain awareness of safety issues and report them immediately to your manager.
• Assist the General Manager with other duties, as assigned.
• Manage stock levels at multiple retail locations
• Travel when required between Seven Bays Marina and Keller Ferry Marina

Skill and Knowledge Requirements

• High School Diploma