Retail Supervisor, Product Operations, Full Time - Downtown Crossing

Gap Inc.; Boston (MA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a motivated individual to support its store leadership team. In this dynamic role, you will serve as a role model, ensuring exceptional customer experiences while promoting brand loyalty. Your responsibilities will include collaborating with your team, executing tasks efficiently, and maintaining a positive work environment. If you're passionate about customer service and ready to take on a flexible schedule, this opportunity offers a chance to grow and develop within a vibrant retail setting.

Qualifications

• Ability to provide exceptional customer experiences and promote loyalty.
• Strong communication skills and a willingness to work flexible hours.

Responsibilities

• Support store leadership by performing functional tasks and role modeling behaviors.
• Collaborate effectively with employees to ensure timely task completion.

Skills

Customer Service

Communication

Team Collaboration

Sales Techniques

Flexibility

Tools

Omni-channel Platforms

Job description

About the Role

In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.

2. Promote customer loyalty by educating customers about our loyalty programs.

3. Become an expert in the brand's selling behaviors by role modeling these behaviors with every customer, providing an exceptional customer experience.

4. Support sales leaders during non-peak hours, with the customer as the primary focus.

5. Collaborate effectively with employees to ensure work tasks are completed in a timely and efficient manner.

6. Build and share expertise in the product lifecycle.

7. Support the completion of work before or after store hours, including opening and closing checklists.

8. Leverage omni-channel platforms to deliver a seamless customer experience.

9. Ensure all compliance standards are met.

Who You Are

1. You embody Gap Inc.'s Purpose, Mission, Vision, Values, and Behaviors.

2. Provide clear and direct communication of expectations.

3. Utilize technology effectively to engage with customers and team members to meet goals.

4. Demonstrate interest and initiative towards continuous improvement and growth.

5. Are willing to work a flexible schedule, including holiday, evening, overnight, and weekend shifts.

6. Able to maneuver around the sales floor, stockroom, and office, and lift up to 30 pounds.